Avis FleetOracle Support Analyst
Nov. 2010 - Jul. 2014isandoDuties include responding to user support issues / change requests and working with Oracle Support (Metalink) ensuring all applications are upgraded to appropriate version levels in close co-ordination with the DBA teams. Support finance month end processing of the GL, AP, FA, CM & AR modules including intercompany.
Gather and track business and functional requirements for new requests / changes, define project scope, create detailed functional specifications, provide impact assessments, identify gaps, evaluate change requests, work with development teams to provide deliverables to standard or customised functionality.