Angelica Padron

Payroll Manager @Liberty Mutual Insurance

TutorGraduate Student🗿 HR🧮 EducationRecruiterHR GeneralistHR Business PartnerTraining&Development SpecialistAdministrative SpecialistHR Analyst🎓 Student

• Dedicated professional with over 9 years of experience in management, payroll, customer service, claims, and various human resources functions while driving significant improvements. • An ambassador of change, innovating profitable solutions for various aspects of human resource management; proficient in transforming HR processes and enabling innovations to improve organizational performance & productivity. • Able to partner effectively across all levels of the organization by identifying needs, implementing solutions, and achieving metric-driven results while maintaining key business objectives to drive organizational success. • A self-motivated, creative problem solver who builds and maintains successful working relationships that create an optimal workforce for companies in union and non-union environments. • I seek opportunities to utilize my leadership skills and industry knowledge to drive operational excellence and exceed performance targets in a challenging and dynamic environment.

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Work Background

Liberty Mutual InsurancePayroll Team Manager

Mar. 2023Remote · Remote• Manages a team of 6 Payroll Analysts overseeing the processing of over $1 million in multi-state bi-weekly payroll, FML cases, and customer requests. • Performs routine internal audits to assess payroll accuracy, resulting in a 25% improvement in accuracy and minimizing error risks. • Boosted staff efficiency by 25% with targeted training and a flexible resource model using tools like ServiceNow. • Resolved over 250 Long-Term Disability reconciliation records, saving on overpayments. • Drives strategic and operational objectives, achieving 100% team cohesion through regular team building and performance evaluations. • Managed quality controls and tracked production KPIs using Excel and ServiceNow, boosting efficiency by 15%.

Liberty Mutual InsuranceClaims Team Manager, Payments & Forms

Jan. 2022 - Mar. 2023Remote · Remote• Achieved promotion from Support Supervisor to Claims Team Manager within 10 months by demonstrating exceptional leadership and technical skills in Workers' Compensation payments and forms administration. • Improved claims processing efficiency by 40% through the leadership of a team of 25, comprising 3 Supervisors and 22 Technical Assistants, resulting in increased productivity and reduced processing times. • Reduced backlog in payments and forms by 91% within 14 weeks through implementing automated workflow processes and conducting regular performance evaluations. • Enhanced team productivity through targeted training, coaching, and achieving 100% completion in Workers' Compensation payments & forms. • Leveraged data analytics tools such as Excel and Power BI to monitor team performance, resulting in a 20% decrease in claim errors and a 90% boost in customer satisfaction within the Workers' Compensation Payments & Forms department. • Managed end-to-end recruitment process for the team, successfully screened over 100 applications, conducted 30+ interviews, and onboarded 10 high-potential employees.

Liberty Mutual InsuranceSupport Supervisor, Payments & Forms

Mar. 2021 - Jan. 2022Remote · Remote• Developed a high-performing team of 7-9 Claim Technical Assistants through targeted training initiatives and ongoing coaching, achieving a 100% completion rate and boosting productivity. • Revitalized training initiatives tailored to address state regulatory compliance, leading to a notable enhancement in overall performance metrics. • Streamlined operational processes, leading to a 10% decrease in response time to urgent technical issues by overseeing task prioritization and distribution among a team of 7-9 technicians. • Collaborated with departmental leadership to align training strategies with organizational goals and enhance workflow efficiency. • Managed end-end recruitment process for the team, successfully screened over 50 applications, conducted 15+ interviews, and onboarded 4 high-potential employees.

NJ TRANSITAssociate Manager of Payroll

Sep. 2019 - Feb. 2021Maplewood, NJ• Verified, calculated, and processed payroll for 11,000 employees on a weekly/bi-weekly basis in the eP Payroll System sourced from timekeeping systems and external vendors. • Managed 100+ contract provisions and NJ Transit policies for accurate employee compensation, benefits, PTO, and FMLA compliance. • Utilized strong interpersonal skills and knowledge of labor laws to communicate with union leadership and Labor Relations Departments effectively. • Optimized employee life-cycle events, including new hires, transfers, and promotions, by meticulously verifying and reviewing data, resulting in a 20% reduction in processing time. • Provided leadership, guidance, and training to union and non-union staff, resulting in improved skills, job performance, and overall employee satisfaction. • Led key COVID-19 strategy meetings to streamline special payment procedures, enforce compliance, and reduce non-compliance by 90%. • Oversaw payroll accruals, reconciling over $500,000 in expenses for retired/terminated employees over 5 years to ensure precise financial reporting. • Oversaw the accuracy and integrity of the payroll system, managing user variables, look-up tables, calendars, parameter sets, FMLA policies, and profiles

Avis Budget GroupWorkforce Planning Analyst (Contract)

Jan. 2019 - Jun. 2019Parsippany, New Jersey• Calculated and processed payroll and retro files on a weekly/bi-weekly basis for over 18,000 employees in ADP. • Resolved issues identified by timekeepers for the Time & Attendance system (Time4U/JDA) for 18,000+ employees by analyzing and researching union contracts/non-union policies. • Supported Legal Department by managing data requests, processing payment files, and ensuring timely compensation for employees on sick, military, personal, and Family and Medical leaves of absence. • Conducted daily audits on workforce data, leading to a 15% reduction in inaccuracies and ensuring data integrity for strategic decision-making. • Utilized technical skills in software implementation and configuration to ensure seamless operation of Workforce Planning tools. • Conducted in-depth research on PTO balance inquiries from employees, resulting in a 20% reduction in inaccuracies in accruals in the HRIS system, leading to cost savings through optimized PTO utilization.

Rutgers UniversityGraduate Research Assistant

May. 2018 - May. 2019New Brunswick, New Jersey• Supported Dr. Tami Lee's research project on workplace intersectionality by conducting literature reviews and data analysis. • Supported Dr. Tami Lee's research project on worker involvement, labor education, and union representation in the Cuban workforce. • Managed a collective bargaining simulation for 60 undergraduate labor studies students, resulting in a 20% increase in student engagement and understanding.

Huntington Learning CenterExam Prep Tutor

Jan. 2018 - Jan. 2019Greater New York City Area• Conducted individual tutoring sessions on a regular basis to help prepare for SAT/ACT exams • Maintained and updated student progress and attendance documentation • Evaluated individual student weaknesses and strengths and recommended study habit improvements • Developed and facilitated lesson plans • Taught concepts from all levels of English and Reading • Conducted academic evaluations to create individualized programs for students interested in enrolling

Muka Development GroupSoftware Support/Billing Specialist

Apr. 2016 - Sep. 2019Red Bank, New Jersey, United States• Oversaw medical billing, installation, training, and support for 30+ NJ Partial Care Organizations, resulting in a 20% increase in efficiency. • Enhanced customer satisfaction by delivering exceptional support to 30+ NJ Partial Care Organizations, resulting in a 100% retention rate. • Oversaw database accuracy and efficiency by updating insurance details, diagnosis codes, procedures, and fees. • Successfully resolved over $200k in outstanding invoices and remittance advices for multiple clients, achieving a 98% collection rate and enhancing financial stability. • Conducted over 100 in-person and virtual training sessions to educate users, leading to a 20% decrease in support inquiries. • Managed an average of 30 daily incoming customer calls, resolving technical issues and enhancing customer retention by 20%.

Muka Development GroupPayroll Administrator

May. 2015 - Apr. 2016Freehold, NJ• Maintained 99% accuracy in processing a $3 million bi-weekly payroll and tax payments for 100+ employees for a non-profit client. • Created a company employee handbook and advised management/employees of policies, procedures, and rules within legal compliance. • Managed and organized 100+ employee records, ensuring accurate tracking and deduction of garnishments and special payroll deductions utilizing Microsoft Access. • Processed direct deposits, new hire reports, and time-off requests.

Tourbillon Alliance PartnersTalent Recruiting Intern

Dec. 2014 - Jan. 2016• Sourced and screened 50+ potential internship candidates and sales representatives using Indeed. • Oversaw paperwork, onboarding, orientation, and training for new interns, ensuring a smooth transition and integration into the company culture. • Conducted market research to identify potential venues and presented findings to the founder to guide strategic decisions.