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Network Power<100 people
Roles
💸50%
Marketing
✨50%
Business Owner
🧑‍💼50%
C-level Executive
Geos
🇿🇦50%
South Africa
Work Background
Vice President Guest Experience
Bespoke Hospitality & Aviation IndustryVice President Guest Experience
Dec. 2020Saudi ArabiaSkills: Training Program Design · Executive Leadership · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant
Director Guest Experience
Bespoke Hospitality & Aviation IndustryDirector Guest Experience
Feb. 2020 - Dec. 2020Saudi ArabiaSkills: Training Program Design · Executive Leadership · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant
Director Guest Experience
WestJetDirector Guest Experience
Jul. 2018 - Jan. 2020Calgary, Alberta, Canada
Senior Manager Cabin Services Training, Learning & Development and Creative works
Qatar AirwaysSenior Manager Cabin Services Training, Learning & Development and Creative works
Jul. 2017 - Apr. 2018Qatar, DohaSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant
Senior Manager Customer Experience Training - Inflight Services & Airport Premium Operations
Qatar AirwaysSenior Manager Customer Experience Training - Inflight Services & Airport Premium Operations
Apr. 2016 - Jun. 2017Qatar, DohaSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant
Senior Manager Lounges and Special Services
Alitalia Società Aerea Italiana S.p.A.Senior Manager Lounges and Special Services
Feb. 2015 - Apr. 2016Italy, Rome
Manager Guest Service Delivery, Business Class
Etihad AirwaysManager Guest Service Delivery, Business Class
Jun. 2012 - May. 2015United Arab Emirates, Abu DhabiSkills: Commercial Awareness · Airlines · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant
Hospitality and Leadership Training Facilitator
Etihad AirwaysHospitality and Leadership Training Facilitator
Jul. 2011 - Jun. 2012United Arab Emirates, Abu DhabiSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Customer Service · Leadership · Confidant
Food and Beverage Manager Onboard
Etihad AirwaysFood and Beverage Manager Onboard
Apr. 2008 - Jun. 2011United Arab Emirates, Abu DhabiSkills: Airlines · Customer Service · Leadership
Restaurant Manager - The Cellar Restaurant, The Aviation Club
Dubai Duty FreeRestaurant Manager - The Cellar Restaurant, The Aviation Club
Dec. 2004 - Mar. 2008United Arab Emirates, Dubai
Assistant Food and Beverage Manager - The Cascades Hotel, Sun City
Sun InternationalAssistant Food and Beverage Manager - The Cascades Hotel, Sun City
Jan. 2003 - Dec. 2004South Africa
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