Christoffel Van Rensburg

Vice President Guest Experience @Private Hospitality and Aviation company

AviationHospitalityGuest experience🐦 DesignProduct ConsultantTrainingAdvisor🔥 Startup FounderCOO🧑‍💼 C-level Executive

As Christoffel Van Rensburg, I have successfully led the Guest Experience department at a private hospitality and aviation company, ensuring top-tier customer service and satisfaction. I have implemented innovative strategies to enhance the overall guest experience, leading to increased customer retention and loyalty. My leadership has contributed to the company's growth and reputation in the industry. Furthermore, I have effectively managed cross-functional teams, fostering a productive and positive work environment. My expertise in hospitality and aviation has been instrumental in navigating the company through various industry challenges and changes.

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Network Power<100 people

Roles

💸50%

Marketing

✨50%

Business Owner

🧑‍💼50%

C-level Executive

Geos

🇿🇦50%

South Africa

Work Background

Bespoke Hospitality & Aviation IndustryVice President Guest Experience

Dec. 2020Saudi ArabiaSkills: Training Program Design · Executive Leadership · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant

Bespoke Hospitality & Aviation IndustryDirector Guest Experience

Feb. 2020 - Dec. 2020Saudi ArabiaSkills: Training Program Design · Executive Leadership · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant

WestJetDirector Guest Experience

Jul. 2018 - Jan. 2020Calgary, Alberta, Canada

Qatar AirwaysSenior Manager Cabin Services Training, Learning & Development and Creative works

Jul. 2017 - Apr. 2018Qatar, DohaSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant

Qatar AirwaysSenior Manager Customer Experience Training - Inflight Services & Airport Premium Operations

Apr. 2016 - Jun. 2017Qatar, DohaSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant

Alitalia Società Aerea Italiana S.p.A.Senior Manager Lounges and Special Services

Feb. 2015 - Apr. 2016Italy, Rome

Etihad AirwaysManager Guest Service Delivery, Business Class

Jun. 2012 - May. 2015United Arab Emirates, Abu DhabiSkills: Commercial Awareness · Airlines · Operational Excellence · Service Standards · Customer Service · Service Design · Leadership · Confidant

Etihad AirwaysHospitality and Leadership Training Facilitator

Jul. 2011 - Jun. 2012United Arab Emirates, Abu DhabiSkills: Training Program Design · Commercial Awareness · Airlines · New Hire Training · Customer Service · Leadership · Confidant