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Work Background
American ExpressDirector, Digital Tagging & Tracking Platforms
Mar. 2021Miami-Fort Lauderdale Area● Led the development of an in-house Consent Management Platform to ensure global privacy regulation compliance, including GDPR and CCPA.
● Implemented an interlinked tag management system and real-time digital data pipeline, elevating data accessibility and decision-making capabilities with robust controls.
● Guided the establishment of the first business unit level Diversity, Equity, and Inclusion (DEI) chapter, dedicated to fostering inclusivity for the Hispanic and Latino community.
● Directed Product and Engineering Teams in the information technology and services industry, overseeing digital data platforms, user consent management, and applications for enhanced user privacy.
● Contributed to the digital transformation effort by eliminating redundancy, proactively identifying issues, and delivering value through innovative digital tagging and tracking platforms.
American ExpressPayment Services Sr. Release Engineer
Nov. 2019 - Mar. 2021Sunrise, Florida, United States● Managed 23 cross-functional Agile Scrum Teams, as a Payments Release Engineer, overseeing compilation of source code and delivery of SaaS products with responsibilities spanning configuration identification, change management, build/release management, and version control.
● Coordinated the first 3rd party payment integration at Amex, streamlining payment processes and enhancing overall efficiency.
● Headed the development of a Financial Hardship Program in just 6 months in response to COVID-19, showcasing agility and responsiveness to emerging challenges.
● Managed key tasks such as source code auditing/reporting, environment support and troubleshooting, and built strong working relationships with partners to facilitate smooth development cycles and releases.
● Recognized as the ‘Growth Hack Winner’ for implementing an automated API solution supporting ACH banking balance and controls for ledgering.
USAARelease Train Engineer
May. 2019 - Oct. 2019San Antonio, Texas● Led the Agile Release Train, overseeing the successful delivery of software in large, cross-functional environments, ensuring teams' success in navigating complexity.
● Resolved impediments, mitigated risks, and assured value delivery, serving as the single point of contact accountable for overall planning, coordination, and execution of program-level initiatives.
● Hired engineering teams for cloud infrastructure, contributing to the development and optimization of high-performing teams.
● Executed a comprehensive strategy for the cloud rollout in the banking sector, aligning efforts with organizational goals and ensuring seamless implementation.
● Provided instrumental support in shaping architectural plans for scaling cloud adoption across USAA bank, contributing to the bank's technological advancement and strategic objectives.
American ExpressSoftware Release Engineer
Oct. 2015 - May. 2019Sunrise, Florida, United States● Documented and enhanced enterprise software products for accounts receivables, ensuring timely releases and overseeing the software implementation process from development to execution per SDLC/SWCap.
● Coordinated the automation of APR adjustments, earning recognition as the Growth Hack winner for innovative solutions that improved efficiency in the software release process.
● Conducted a personal project with peers to support the initiative of integrating voice response (iVR) payment capabilities via Alexa and Google Home, contributing to the expansion of user-friendly features.
● Utilized programming languages such as Kubernetes, Terraform, Node, Bitbucket, GitHub, and Jenkins to optimize technical processes and enhance software capabilities.
● Ensured adherence to industry best practices and standards in software release management, emphasizing a commitment to quality, efficiency, and continuous improvement in software products and implementations.
Med-Care Diabetic and Medical SuppliesData Analyst
Jul. 2013 - Oct. 2015Boca Raton, FL
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