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Work Background
Well-Oiled OperationsClient Success Manager
May. 2024-Guide six- and seven-figure business owners in achieving their strategic goals and driving growth
-Provide actionable tools and expert advisement on effective business strategies for sustainable success
-Help clients develop and implement systems to optimize their business performance
-Support entrepreneurs in overcoming mindset blocks and limiting beliefs through tailored exercises and techniques
-Empower clients to break through barriers and reach their full potential
Alloy Personal Training FranchiseRE Project Manager/ Onboarding Specialist/ Business Coaching
Mar. 2021 - Mar. 2024Roswell, Georgia, United States• Franchisee Support and Real Estate Management: Oversaw the entire process from site selection to the grand opening, providing comprehensive support to franchisees. This included handling logistics and paperwork to streamline operational readiness, focusing on training, hiring, and pre-sales activities.
• Onboarding and Compliance: Managed the onboarding process for new franchisees, ensuring the collection and verification of all required documentation. Maintained strict adherence to franchise regulations and guidelines, facilitating smooth transitions into the franchise network.
• Effective Communication and Documentation: Maintained clear and consistent communication with franchisees, partners, and internal teams to guarantee efficient onboarding. Kept detailed records of client information, ensuring accuracy and compliance.
• Performance Monitoring and Process Improvement: Monitored client onboarding metrics, identifying opportunities for improvement. Implemented standard operating procedures that enhanced the onboarding process, leading to increased efficiency and productivity.
• Vendor Integration and Client Engagement Experience: Successfully integrated new vendors, bolstering operational productivity. Developed and executed client engagement strategies that significantly boosted client satisfaction and loyalty.
• Strategic Expansion and Compliance Oversight: Led market analysis and territory expansion efforts, securing lucrative real estate for franchise growth. Managed legal compliance by reviewing agreements and contracts, aligning them with strategic goals.
• CRM and Account Management: Utilized Salesforce and Monday.com to enhance franchisee support, optimizing operational efficiency and improving communication with stakeholders.
• Onboarding Program Development: Designed and executed a comprehensive onboarding program for franchisees, ensuring seamless integration and long-term success within the network.
20 DOLLAR CHIROPRACTIC-CANTON, LLCDistrict Manager
Dec. 2019 - Mar. 2022Atlanta, Georgia, United States• Regional Expansion Oversight: Oversee operation and strategic expansion of 16 (and growing) clinics, ensuring seamless integration into new regions.
• Customer Experience Improvement: Spearheaded initiatives to refine the customer journey, enhancing satisfaction and loyalty through personalized service and feedback integration, boosting franchise reputation and growth.
• Recruiting & Training Framework: Developed a comprehensive framework for clinic managers, standardizing excellence in recruiting and training practices.
• Performance Issue Prioritization: Strategically addressed and prioritized clinic performance issues to enhance profitability and efficiency.
• Compliance Enforcement: Ensured strict adherence to all levels of compliance, swiftly rectifying deviations from corporate, local, state, and federal standards.
• Mentorship & Support: Provided dedicated mentorship to clinic managers and support to front/back desk staff, promoting a culture of success.
• Profit-Generating Policies: Crafted policies that significantly increased profits across multiple chiropractic franchise locations, showcasing expertise in healthcare business strategies.
Keller Williams Realty, Inc.Realtor
Sep. 2018 - Apr. 2021Greater Atlanta Area• Specialized in assisting clients with buying, selling, and renting properties, leveraging in-depth market analysis and a personalized approach to match client needs with ideal real estate solutions. Expertise in negotiation and transaction management to ensure seamless and favorable outcomes for all parties involved.
Messes to Masterpiece Business CoachingOwner
Jan. 2018Atlanta, Georgia, United StatesWhat I Do:
Guide CEOs and business owners in scaling their businesses with efficient systems and processes.
Provide actionable strategies to improve profitability, team performance, and operational efficiency.
Implement KPI tracking, team accountability structures, and business best practices.
Coach leaders on effective delegation, team development, and CEO mindset shifts.
Support businesses in navigating growth challenges, hiring, and leadership development.
Offer tailored solutions for franchise owners, small businesses, and corporate executives.
Results I Deliver:
Increased revenue and profitability through strategic systems and financial tracking.
Reduced owner workload by optimizing operations and team efficiency.
Improved team accountability and performance through structured meetings and leadership training.
Clear business growth roadmaps, allowing owners to scale or expand successfully.
I specialize in helping business owners confidently step into their CEO role, ensuring their business thrives without relying on their daily involvement.
GM FinancialCredit Analyst/ Auto Loan Underwriter
Jul. 2016 - Sep. 2017Alpharetta, Ga• Loan Approval Leadership: Spearheaded the auto loan approval process, assessing applications based on detailed analyses of income, assets, credit, and collateral documentation to make informed credit decisions.
• Policy & Regulatory Compliance: Ensured all loan approvals or rejections adhered strictly to credit policy and compliance with all regulations, providing transparency and clarity in all communications with dealers.
• Dealer Relationship Development: Developed and maintained robust dealer relationships, offering guidance and feedback to optimize the loan application process for speed, efficiency, and compliance.
SuitsupplyAssistant Manager
Aug. 2014 - Sep. 2016Greater Atlanta Area• Operational Management: Managed store opening and closing procedures, ensuring operational excellence and security.
• Client Consultation Expertise: Provided personalized client consultations to assist in the selection and fitting of custom clothing, enhancing customer satisfaction and loyalty.
• Visual Merchandising Leadership: Oversaw visual merchandising, creating engaging displays and arranging promotional materials to maximize store aesthetics and sales potential.
• Relationship Building: Cultivated lasting relationships with clients, contributing to a loyal customer base and repeated business through exceptional service and follow-up.
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