Silvia Alcon - Business Operations and Digital Transformation, Self-employed | Consultant

Business Operations and Digital Transformation @Self-employed | Consultant

Startup FounderHead of GrowthMarketingAccount ManagementITTechnologyLife CoachingBanking & Capital MarketsOilConsultingDigital MarketingPartnerships ManagerBusiness Development ManagerProducts & ConstructionPower & UtilitiesGas & ChemicalsSales & BizDevMarketing DirectorAccount ManagerExecutive CoachNetherlands💸 Marketing✔️ IT👍 Sales & BizDevAdvisor🐦 Design🧨 ConsultingCustomer Success ManagerProject ManagerBrand Marketing ManagerCommunications ManagerContent Manager

As a seasoned executive in digital transformation and global workforce strategy, I specialize in driving innovation and operational excellence across international brands. My expertise lies in executing high-impact, transformational projects that streamline operations, optimize processes, and foster strategic change. At Shell, I led the Digital Centre of Excellence and played an integral role on the Leadership Team, shaping the organization’s strategic vision for product development, digital operations, and innovation. I thrive in navigating complex challenges, from designing and launching large-scale initiatives to implementing process improvements and best practices that deliver measurable business value. My leadership is defined by adaptability, creativity, and a relentless focus on solving dynamic business needs. I have a proven track record of fostering cross-functional collaboration, building high-performing virtual teams, and driving alignment with both short-term goals and long-term objectives. Key achievements include: > Implemented a new operational model for Shell’s Digital Advisory services in order to improve governance of 180+ websites and more than 200 social media channels. > Developed Digital COE Strategy Days to ensure the leadership in achieving all KPIs. > Defined online crisis communications guidelines that were rolled out worldwide. > Enabled the shell.com website to consistently achieve top three rankings in industry reports. A multilingual, international executive, I completed an International Masters in Crisis Management and Resolution of Conflicts. My additional credentials include a PROSCI Change Management Certificate and Agile PM Foundation Certificate. In my spare time, I enjoy spending time with my two sons – they are my motivation and inspiration. If you’d like to learn more about my work or accomplishments – Let’s Connect!

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Consulting on Process & Operations Transformation

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