MetLifeData Management, Analytics & Digital Transformation Director
Oct. 2022MéxicoLead the prioritization, design and execution of data solutions and digital roadmap leveraged by local cloud strategy. Objectives and Key Results: (Data oriented ones - Idem as previous entry) - Design the execution of Digital roadmap to improve and standardize the experience of customers, employees and commercial partners by: A) Enable CRM capabilities like 360 view, case and campaign management (Deployment of 3 products - Customer Retention, Complaints Management and Servicing Channel B) Drive an omnichannel experience through digital channels - Mobile and Web (Deployment of a self service mobile app for individual customers and a web portal for commercial partners to support end-to-end portfolio management