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Lead the prioritization, design and execution of data solutions and digital roadmap leveraged by local cloud strategy. Objectives and Key Results: (Data oriented ones - Idem as previous entry) - Design the execution of Digital roadmap to improve and standardize the experience of customers, employees and commercial partners by: A) Enable CRM capabilities like 360 view, case and campaign management (Deployment of 3 products - Customer Retention, Complaints Management and Servicing Channel B) Drive an omnichannel experience through digital channels - Mobile and Web (Deployment of a self service mobile app for individual customers and a web portal for commercial partners to support end-to-end portfolio management

Data Management, Analytics & Digital Transformation Director

Lead the prioritization, design and execution of data solutions leveraged by local cloud strategy. Objectives and Key Results: - Centralize critical information by decoupling data from multiple legacy systems (+5K data elements loaded; +15 systems) - Design and prioritize a standard and business-oriented data model strategy (5 cross-functional data domains deployed in alignment to customer / policy lifecycle) - Design and prioritize the execution of multi-functional system APIs (+20 APIs) - Define and drive data governance stewardship agenda (+90% of data elements documented: Glossary, Lineage and Quality) - Design and prioritize BI and Analytics foundational efforts (+20 solutions focused on driving operational efficiencies, sales enablement, lead generation, churn and fraud detection)

Data Management & Analytics Director

BI and Data partner of Customer Engagement and Anti Attrition Program. Objectives and Key Results: - Lead as a Product Owner the design and execution of Retention use case in the CRM (MetLife's first use case implemented through an Agile Framework) - Lead as a Product Owner the design and execution of customer oriented mobile app (Deployment of foundational features related to enable basic customer and policy information) - Support Retention and Loyalty Programs from a Data Analytics and BI perspectives by generating ad hoc insights, designing / testing business hypothesis and implementing campaigns (1 analytical solution to drive proactive retention efforts, +30% of Retention Rate | +5 Loyalty treatments designed, tested and automatically deployed through campaign management system, +1M of customers impacted)

BI and Data Leader

Startup focused on Education. Personalized and secure Multi-Platform for customer interaction and data visualization to improve school and family decision making.

Founder

Partner and advisor to Mexico’s business units by co-leading strategic discussion process and supporting the implementation of critical initiatives to accelerate growth and improve efficiency.

Business Corporate Strategy Manager

Actuarial Chief of Staff responsible to support the optimization of actuarial and commercial tools

Sr Actuary

Quarterly rotation program in internal actuarial teams, supporting the following activities: Underwriting, Pricing research and analysis, Statistical and actuarial model development