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Work Background
BASE life scienceSalesforce Expert
Oct. 2023Spain• Led the successful implementation of Salesforce solutions for life science clients, ensuring alignment with industry best practices and regulatory requirements.
• Collaborated with cross-functional teams to gather and analyze business requirements, translating them into customized Salesforce solutions.
• Conducted in-depth consultations with clients to understand their unique challenges and objectives within the life sciences sector.
• Developed and executed comprehensive project plans, overseeing all aspects of the project lifecycle, from initiation to deployment.
• Provided expert guidance on Salesforce architecture, configuration, and integration, optimizing platform functionality for clients' specific needs.
• Led training sessions for end-users and client teams to ensure effective adoption and utilization of
Salesforce solutions.
• Collaborated with the sales team to identify new business opportunities and contribute to the development of client proposals and pitches.
• Stayed abreast of the latest Salesforce updates and industry trends, integrating innovative features to enhance client solutions.
• Ensured compliance with relevant regulatory standards, particularly those applicable to the life sciences industry.
• Mentored junior consultants, fostering their professional development and contributing to a collaborative team culture.
IQVIAOrchestrated Customer Engagement Specialist
Jul. 2021 - Jul. 2023• Solution Engineering experience for OCE suite
• Expert implementation and project co-ordination for LEXI, OCE Digital and OCE Personal
• Architecture Design authority for IQVIA OCE branded products
• Integration expert with LEXI, OCE Digital and OCE Personal
• Deploy projects and training modules for Fortune 500 customers in Healthcare and Life Sciences
Adita TechnologiesSenior Salesforce Consultant
Jan. 2017 - Jul. 2021United StatesArchitect for Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, Datorama, MuleSoft, Experience Cloud and Marketing Cloud Account Engagement. Worked with Fortune 500 customers in Retail, CPG, Supply Chain, Healthcare, IT and Manufacturing. Helped customers migrate and integrate with NetSuite, Oracle DB, Boomi, Dynamics 365 and Shopify. Led large teams with developers, project managers, BAs, and testers.
Prundeni Local CouncilManager, Customer Success
Jan. 2013 - Apr. 2017RomaniaArchitecting CRM to capture user (tourist) data for the Government of Romania. Used advanced journeys and omni channel attribution to achieve 33% productivity increase for 6 successive quarters. Integrated with legacy Government systems built on On-premise-servers to cloud pages to lightning pages to front end user app.
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