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Aurora PartsSenior Customer Services Specialist
Apr. 2021United StatesResolve customer issues swiftly, enhancing satisfaction and retention. Update databases with precise customer data, ensuring accuracy. Analyze complaint trends, proactively preventing potential issues. Propose process improvements, streamlining customer service operations. Collaborate with vendors for accurate pricing and timely deliveries. Streamline customer service processes, leading to faster resolution times and enhancing overall client satisfaction. Analyze customer feedback trends to proactively address issues, resulting in noticeable improvements in service quality
Aurora PartsCustomer Services Specialist
Apr. 2021United States
Aspen DentalOffice Manager
Jun. 2020 - Dec. 2020Cincinnati, Ohio, United StatesManaged office operations, improving efficiency through effective supply and calendar management. Resolved customer issues promptly, enhancing client satisfaction and retention. Developed filing systems, ensuring precise record- keeping and easy access to information. Onboarded new staff, fostering a knowledgeable and cohesive team. Led meetings to communicate policy updates, ensuring staff alignment with organizational goals. Maintained accurate inventory management, ensuring supply levels met operational needs while reducing excess expenditures. Fostered a collaborative team environment, promoting open communication and enhancing overall workplace morale.
Sterling Medical Staffing GroupVA Recruiting Administrator
Feb. 2019 - Jun. 2020Cincinnati, OhioDrafted employment contracts for medical providers, ensuring legal compliance and clarity. Coordinated PTO and coverage for 36 VA clinics, optimizing staffing efficiency. Explored diverse recruiting channels, broadening candidate pool and enhancing hiring outcomes. Partnered with internal teams to achieve staffing goals, fostering a collaborative environment. Managed confidential records, adhering to company policies and legal standards. Maintained meticulous records while ensuring compliance with legal standards, reinforcing trust and integrity within the organization. Passionate about improving team dynamics and enhancing operational workflows through effective communication and collaboration.
Graeter's Ice CreamStore Manager
Apr. 2015 - Jan. 2019Mason, OhioOpened new store in 7 months, boosting regional presence. Led top-performing location with $1M annual sales. Hired staff aligning with team objectives. Resolved customer and team issues effectively. Streamlined inventory management processes, ensuring optimal stock levels and reducing waste, leading to enhanced profitability. Coordinated team training initiatives, fostering a supportive environment that improved employee performance and customer service ratings. Analyzed sales data to identify trends, implementing targeted promotions that resulted in noticeable revenue growth during peak seasons. Developed and launched community engagement events, increasing foot traffic and strengthening local brand loyalty within the neighborhood. Provided mentorship to new employees, enhancing team cohesion and promoting a culture of continuous learning and development
The Wendy's CompanyGeneral Manager
Aug. 2006 - Apr. 2015Cincinnati Area, KYLed daily operations and improved store efficiency, boosting sales and customer satisfaction. Conducted safety audits across district, ensuring compliance and enhancing workplace safety. Managed inventory and adjusted orders based on sales trends, optimizing stock levels. Developed and mentored staff, resulting in improved performance and career growth. Monitored financial metrics, achieving profit goals by controlling costs effectively. Streamlined daily operations across two stores, enhancing compliance with standards and achieving noticeable gains in efficiency. Provided coaching and mentoring to team members, fostering a collaborative environment that encouraged professional growth. Monitored store performance metrics, identifying areas for improvement that led to substantial enhancements in profitability. Coordinated training programs for staff, enhancing teamwork and directly contributing to a more efficient and motivated workforce.
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