Felipe Barrientos

Technical Account Manager @CastAI

🧑‍💼 C-level ExecutiveChile✔️ ITCTO🧑‍🔬 Engineer🧨 ConsultingSystem AnalystProduct ManagerProject ManagerTech SupportComputer engineerBusiness AnalystAssociateEngagement Manager

Thought for a couple of seconds I’m a seasoned Technical Account Manager (TAM) with extensive experience partnering with enterprise customers across Latin America to drive cloud adoption, optimize operations, and maximize ROI. In my TAM role, I act as the primary liaison between technical teams and executive stakeholders—managing a diverse portfolio of clients, translating complex requirements into clear roadmaps, and ensuring the seamless delivery of tailored solutions at scale. Prior to focusing on customer success, I held Director-level positions overseeing multiple IT domains, including Infrastructure & Operations, Security, and Digital Workplace Services. I built and led high-performance teams of engineers, architects, and analysts, establishing best practices for incident management, capacity planning, and 24×7 support models. Under my leadership, these teams delivered major digital transformation initiatives—large-scale migrations to hybrid-multi-cloud environments, the implementation of CI/CD pipelines, and the rollout of observability platforms (Datadog, ELK, Grafana)—all of which improved service reliability and accelerated time-to-market. I thrive at the intersection of strategy and execution. I partner with C-level executives to define IT roadmaps, then drive cross-functional squads to bring those objectives to life. I excel at uncovering hidden cost savings through FinOps practices, architecting scalable Kubernetes solutions, and automating workflows that reduce operational overhead. My blend of technical depth, customer obsession, and leadership has consistently enabled organizations to navigate complex digital transformations and realize measurable business value.

People also viewed

Founder @Boundless Software Inc.

🧑‍💼 C-level ExecutiveCanada🔥 Startup Founder+5 tags

Antonio Ibacache Reyes

Cofounder @Wemaps

GeodataGeographer🧨 Consulting+1 tags

Consultant @Independent

ConsultingEngineerIT+6 tags

Luigi Di Genova

Consultant/Project Manager @Capgemini Engineering

✔️ IT📝 Influencer or Blogger🧑‍🔬 Engineer+8 tags

Account Manager @Constantia Flexibles International

Brazil👍 Sales & BizDev

Head PM @Sidetrack Agency

Registered Osteopath and Educator @Anna Scullard Osteopathy

Clinical educationMedicalWomens health+9 tags

Environmental Safety Support Coordinator @Alliance Technical Group

Gabrielle Johnson

Research Assistant @Indiana University School of Medicine

Data EntryMedical ResearcherMedical+11 tags

Kirstie Wimbles

Director @Think Smart English

NetherlandsPartnerExecutive Coach+14 tags

Feedback from Felipe’s ex-colleagues

user-post-1

user-post-2

user-post-3

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

✔️100%

IT

🔥50%

Startup Founder

🧑‍💼50%

C-level Executive

Geos

🇨🇦50%

Canada

🇨🇱50%

Chile

Work Background

Cloud/SRE Lead Manager

Grupo Unicomer / Unicomer GroupCloud/SRE Lead Manager

Apr. 2022 - Mar. 2024Santiago Metropolitan Region, Chile- Lead with Impact: Accelerated global digital transformation, saving 20% in IT operational costs and increasing operational efficiency by 30%. - Team Success: Led, upskilled, and mentored a global team of 20+ engineers to drive cloud migration across multiple platforms (GCP, OCI, Azure, M365), optimizing IT infrastructure. - Strategic Finance: Collaborated on budget development & forecasting, driving strategic IT investments aligned with business growth objectives.

Linux Consultant

Andes DigitalLinux Consultant

Apr. 2021 - Apr. 2022Remote- Strategic Vision: Delivered strategic cloud consultancy to 15+ high-profile clients, achieving a 25% efficiency gain for a large-scale digital transformation initiative. - Solution Design: Designed and implemented cloud-based solutions, tailoring infrastructure optimizations to clients' unique business needs.

Master Data Specialist

EquifaxMaster Data Specialist

Apr. 2016 - Sep. 2017Chile- Impact: Orchestrated a Master Data Management transformation initiative, improving data accuracy, decision-making, and compliance across the organization. - Strategic Focus: Established data governance frameworks, ensuring data quality, security, and regulatory adherence, boosting overall business agility.

Lead System Engineer

Equifax Chile S.ALead System Engineer

Nov. 2012 - Apr. 2016Gran Santiago, Región Metropolitana de Santiago, Chile- Team Success Over Individual: Spearheaded continuous optimization of IT operations, building a resilient infrastructure and minimizing downtime. - Collaborative Impact: Partnered cross-functionally to streamline processes, reducing downtime and positively impacting business performance metrics.

Technycal Analyst - Sun Oracle Support.

OracleTechnycal Analyst - Sun Oracle Support.

Sep. 2010 - Nov. 2012- Focus on Problem-Solving: Provided expert troubleshooting for Oracle products, driving customer satisfaction and problem resolution. - Value Creation: Contribution to a comprehensive knowledge base, empowering internal teams and accelerating issue resolution.

Intch is a Professional Networking App for the Future of Work

300k+ people

130+ countries

AI matching

Get Intch if you'd like to

Get Recommended to New Customers

Connect with Like-Minded People

Find a side project

Reach Top Niche Experts

Find Jobs on a Hidden Market

Find a Perfect Co-Founder

Find a Trusted Mentor

Hire Top Global Professionals

See more people like Felipe on Intch

IT

490477 people

16

Journalist | Digital Marketing | Community Manager | Content Creation | Platforms & Websites | Email Marketing | Automations @ Digital Nomad Boutique

18

Estudiante Ingeniera en informática

15

Founder & CEO @ Atianza

ITSystem Analyst

69003 people

17

Fullstack developer @ Juegaenlinea.net

26

Senior Developer @ GG2

15

Founder & CEO @ Austral Networks SpA