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Work Background
Transliner Head of Human Resources
Apr. 2023 - May. 2025Singapore• Implemented HRIS at Transliner, improving process speed by 46%.
• Developed Talent Engagement Programs, reducing attrition rate from 30% to 8%.
• Streamlined HR processes, fostering stronger retention and engagement.
• Understand the region's market dynamics, goals, and challenges and develop and implement HR strategies to support business growth across the Asia Pacific Region.
• Collaborate with global and regional leadership to align regional HR practices with global practices while considering local cultural and legal requirements.
• Partner regional corporate leaders and property general managers on organizational design, workforce planning, budgeting and succession planning to ensure operational efficiency and long-term talent sustainability.
• Main point of contact for Business Leaders and take the lead on HR matters such as Employee Relations, Talent Management, Rewards, Learning & Development, Leadership capabilities
• Oversee the Regional hiring and recruitment process, including sourcing, interviews, and collaboration with recruitment agencies.
• Manage and spearheaded the annual Yearly HR Budget Planning across the regions China, India, Indonesia, Malaysia, Singapore, Thailand and United Arab Emirates. o Monitor and manage regional HR budgets, including payroll and benefits administration. o Standardize HR processes and systems across the region to improve efficiency and consistency.
• Provided support to the regional offices ensuring that strict compliance with local labor laws and standards remained a top priority.
Harry Elias Partnership LLPHuman Resource Manager
Feb. 2022 - Mar. 2023Singapore• Supervised a team of 12, including HR Officer, Admin, Logistic, and Maintenance staff.
• Initiated annual performance appraisals, improving 80% KPI and goal-setting processes.
• Contributed to 25% organizational growth through talent management and acquisition.
• Enhanced recruitment process, reducing candidate discovery time by 20%.
P5 Capital Holdings Ltd.Senior Human Resource Executive
Nov. 2020 - Jan. 2022Singapore, Singapore• Worked with company Group CEO and Executive Directors to strategically plan HR initiatives that will benefit the company and encourage more efficient and beneficial work from employees
• Managed and handled the day-to-day operation of Human Resource Department for the group of companies (7 entities) with 50+ employees • Spearheaded and implemented Human Resources Information Systems (HRIS) for the group. Cost-efficiently and cost-effectively innovated and automated 70% HR process.
• Handled the Yearly Performance Appraisal Exercise ensured revised KPI, and Goal settings are coordinated with the employees and awarding them for their outstanding performance during the year.
• Restructured clear KPIs and sales incentives and commission scheme resulting to 20% increase in revenue. • Guided strategic Human Resource initiatives through talent management and acquisition, training and organizational development resulting high performance team
• Enhanced Recruitment and Selection Process resulting to more applicant and shorten time for on finding the right candidate
• Checked and processed monthly payroll with 100% accuracy and timeliness.
• Processed employees Visa, Work Passes, Immigration Safety Management and Protocol, Yearly IR8A (Tax submission), IR21 (employees tax clearance), and others. Handled and managed all compliances • Planned annual budget for recruiting, equipment, maintenance, and business development decreased by 18% company expenditure
• Benched planning the training and development of employees
• Championed various grant initiatives resulting to very minimal expenditure for new automation processes.
InhabitOffice and HR Administrator
Jul. 2019 - Oct. 2020Singapore, Singapore• Assist Regional Manager, Singapore with administration tasks and implementation of office standards as required
• Answer phones, manage correspondence/mail and day to day general office duties
• Secretarial assistance primarily for the Singapore office team, however tasks are required for other Inhabit offices • Assist staff in formatting documents in Word, PowerPoint and Excel for projects, proposals and tenders
• Financial accounts assistance to Regional Manager and follow up on outstanding debtors as required
• Registering of projects and updating on a daily basis
• Coordinate invoicing on a monthly basis and generate monthly and yearly project reports
• Handles all Human Resource duties and conduct OHS staff induction as required
• Organize meetings, events, luncheons and travel arrangements
• Invoicing duties, liaising with clients on invoicing queries, update practice management system, bank reconciliations and allocating payments, run system reports
• Liaise with management, staff and other stakeholders to provide appropriate advice, information and assistance
• Evaluate opportunities for improved efficiencies and effectiveness in consultation with management including identifying, developing and implementing standards, systems, tools and processes to support continuous improvement within the business
• Take an active interest in all disciplines (Facade, BMU, Lighting, Acoustics, Building Physics, Logistics etc..) in order to develop your understanding of Inhabit functions
• Communicate with clients to establish their needs and maintain a dialogue throughout the project
• Continually aim for repeat business from all clients in contact with Inhabit
• Take necessary action to prevent the occurrence of documentation and/or quality system non-conformity
• Ensure all project documentation is maintained to a level as required by Inhabits’ QA system
• Endorse and facilitate the quality management system (QMS) and the Business’s commitment to quality
SME BUSINESS SOLUTIONS PTE LTDVeronica Dela Cruz - Human Resource and Admin Manager
Dec. 2013 - Jun. 201910 Anson Road #10-11 International Plaza Singapore 079903• Provided daily guidance, coaching and support to management regarding employee relations issues and interpretation and compliance of employment laws and company policies. • Improved employee retention from 15%-30% for outsourced HR services to various organizations. • Managed monthly payroll of 500 staff for payroll outsourced services to various clients with 100% accuracy and timely disbursement to all employees.
• Increased revenue of 25% by widened market through modernized approached.
• Collaborated with department/managers of our clients to assessed needs, refined, streamlined current processes, and implemented change and increase productivity from 10%-30%.
• Chaired and supervised 20+ accounts/projects for outsourced services sales increase by 20% for added services signed-up and increase accounts/projects owner satisfaction by 50%.
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