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Work Background
Experis/Manpower GroupEngagement Manager - Business Tansformation
Feb. 2022RemoteExperis is an industry-leading technology recruitment and project services firm, driven by data and enabled by global reach. We can connect you to individuals with a specific skill set, manage capacity across a team, or provide in-house expertise to deliver your project. - Manage multiple IT projects for a single client with an annual contract revenue of $10.5 million.
- Manage the client & candidate relationship.
- Manage delivery and risk utilizing best practices, processes and tools in alignment with Experis Delivery Excellence guidelines
- Plan, execute, and manage project deliverables, monitor and control project financials
- Work cross-functionally with sales, solutions, and talent acquisition teams to ensure client satisfaction.
- Review and draft proposals, statements of work and change orders
ettain groupCustomer Success Manager
Jun. 2021 - Jan. 2022Passport is a transportation software and payments company that builds technology to more efficiently manage streets and sidewalks. Based in Charlotte, North Carolina, Passport is trusted by more than 800 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami. Passport’s digital platform helps cities manage parking and mobility infrastructure, creating more livable, equitable communities. - Managed $3.5M (ARR) book of business (BOB) 76 clients
- Led Customer Success Team of 3 - Developed and implemented NuPark migration plan, including workflows, identifying measurement of success, slide decks, client communication cadence and coordination
- Worked cross-functionally with support, development and Passport CS teams
- Migrated 53 clients by 10/1/21 deadline and serviced clients already migrated
ZywaveCustomer Success Manager
Jan. 2015 - May. 2021Milwaukee, Wisconsin, United StatesZywave is a cutting edge, web-based SaaS company that has revolutionized the insurance industry by helping independent agencies leverage technology solutions to grow their business in employee benefits and property and casualty markets. - Managed $4M (ARR) book of business (BOB) 200+ partners, Responsible for software adoption, retention, expansion, and customer advocacy within book of business - Consulted on best marketing, prospecting, and social media practices, the use of the software and its capabilities for the entire lifecycle from implementation to renewal, with a focus on maximizing the customers’ business performance
- Developed “Digital” implementation process for all company partners that fall below 5K in recurring revenue, automating 75% from implementation to renewal
- Developed and implemented multitiered strategy for 4000+ partners between 0-15K in recurring revenue, focusing on renewal & retention, driving growth
TCMPi, The Corporate Marketplace, Inc.Client Success Specialist
Jun. 2014 - Oct. 2014North Kingstown, Rhode Island, United StatesA leading provider of brand name merchandise solutions for recognition, incentives, and loyalty reward programs. - Established relationships with 2700+ customers, concentrating on new business development and sales opportunities - Implemented a marketing campaign for “Onsite Gifting Experiences,” which resulted in increased new business
- Coordinated “Onsite Gifting Experiences” events, worked with corporate event planner to select best gifts for event within corporate budget, coordinated shipping & customs paperwork, set up, manage and breakdown all event gift stations, assisted guests in gift selection, and managed post-event details such as paperwork and returns
Project UndercoverExecutive Director
Dec. 2013 - Sep. 2014Warwick, Rhode Island, United StatesProject Undercover believes that every child has a right to a clean, dry bottom. They provide diapers, socks, underwear, and baby wipes to 45,000+ children throughout Rhode Island that are living in poverty. Project Undercover collects and distributes these items to more than two dozen community action partnerships and service agencies throughout the state. - Developed and maintained relationships with our community stakeholders to include 12 Community Action Centers throughout RI
- Directed development & fundraising events, grants, and activities
Whole Foods MarketMarketing Manager
Sep. 2008 - Jun. 2014Providence, Rhode Island, United StatesWhole Foods was founded in 1980 on the belief that where food comes from, and how it’s grown, matters. It meant creating quality standards, working with suppliers who achieve them, and sharing that information with our customers. And it radically changed the way people understood and shopped for food. - Managed marketing team of 6 direct reports
- Set annual & quarterly staff & business performance goals and developed annual budgets
- Managed internal communications related to company & regional programs, promotions, and brand messaging
- Managed social media marketing, sponsorships, print advertising to include design & contracts
- Led community outreach, facilitating donation & sponsorship requests
- Managed quarterly 5% days, in which designated non-profits would receive 5% of our daily sales. Recipients included AIDS Care Ocean State, RI Community Food Bank, and Project Undercover
- Led specialized community projects; one in particular with Capital Good Fund received recognition from the RI General Treasurer
Self-employedSupplemental Benefits & Independent Insurance Advisor
Sep. 2005 - Oct. 2008- Advised 30+ businesses on supplemental life and health insurance options
- Worked with individuals to provide Life and Short-term disability insurance
Speidel, IncSales Administrator
Sep. 2003 - Sep. 2005East Providence, Rhode Island, United StatesWatch and watch band manufacturing - Served as a liaison between the sales team and VP of Sales and Marketing
- Photographed product for catalogs, website images and advertising
- Analyzed sales reports for large box stores including Fred Meyer, J.C. Penney and Walmart
- Assisted in the planning and executing of annual sales team meetings within and outside the country
Providence Watch HospitalRetail Sales Manager
Sep. 2002 - Sep. 2003Cranston, Rhode Island, United States- Managed sales team of 20 for 3 retail locations
- Set annual & quarterly sales goals
- Recruited, hired, and trained new employees
Crate and BarrelSales Floor Manager
Sep. 1999 - Sep. 2002Providence, Rhode Island, United States- Managed the sales floor team of 45
- Analyzed sales reports for top selling items, ordered accordingly. Set visual displays throughout store
- Recruited, hired, and trained new sales employees
- Developed training for new store openings
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