CSGVice President, Payment Operations & CSG Forte Chief Operating Officer
May. 2021 - May. 2022Texas, United States · RemoteManaged $130 million P&L and a global 70+ employee organization, overseeing activations, renewals, retention, support, CX, account expansion, and risk mitigation. Executed growth strategies resulting in a 10%, $12.25M increase in organic gross revenue. Led business architecture and process improvement initiatives, achieving $2.2 million in cost savings. Established customer-centric programs amplifying the voice of the customer. Optimized merchant onboarding, reducing Time to Revenue by 46% from an average of 39 to 21 days. Served as the COO on CSG Forte Executive Board, providing strategic leadership for the Payments Business Unit. Maintained positive relationships with 32 state MTL regulators as a registered control person, ensuring compliance with regulatory standards.