Brittney Petties is currently serving as the Vice President, Customer Success & Centricity Consultant at CSG. In her role, she is responsible for driving customer success outcomes, influencing future lifetime value through higher product adoption, customer satisfaction and overall health scores. She also reduces churn and identifies growth opportunities among existing customers. She plays a pivotal role in influencing customer engagement, improving retention and driving customer loyalty. She is an expert in translating customer needs into world-class solutions, and her strategic thinking and leadership skills have greatly contributed to the company's success.More...