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Work Background
Resorts World SentosaDirector of Technology
Nov. 2023Singapore- Led Operational Technology Network Initiatives: Designed and developed the Master Plan for implementing a new OT environment at RWS, enhancing the capabilities and security posture to prepare for the RWS 2.0 plan.
• Developed Next Generation Customer Experience Platform: Spearheaded the design and development of an AI-based structured environment for the Customer Experience Platform, incorporating Contact Centre, Digital Concierge, Chatbots, and Omni-Channel features to enhance customer experience.
• Collaborated on Smart Transport Hub Project: Worked closely with the Transport Team to design a system for monitoring, planning, and recommending traffic control measures for efficient transportation options within RWS.
• Strategic Solution Identification: Partnered with business stakeholders to identify and propose strategic solutions aimed at streamlining operational processes, increasing productivity, and improving business decision-making capabilities.
• Management and Resource Planning: Defined and improved management processes, budgeting, and resource planning for the Technology department.
• Continuous Improvement: Identified gaps in methodologies and implemented continuous improvement strategies within the IT department.
• Leadership and Mentoring: Led and mentored teams of Project Managers and Project Support Staff to ensure timely project delivery.
• Operational Systems Development: Presented to the steering committee and senior staff on topics related to the development, deployment, and maintenance of operational systems.
MolaChief Technology & Operations Officer
Feb. 2022 - Jul. 2023SingaporeAssumed the expanded role of Chief Technology & Operations Officer at Mola after assuming control of additional 4 divisions to my watch - Content Management & Distribution, Broadcast Engineering, Operations & Customer Services, to be combined with the original Technology & IT for greater efficiency. As such, my responsibility now extends to the optimisation and development of media operations strategy, customer service, and compliance for the organisation. Key Accomplishments:
- Rebuilt and revamped the Customer Excellence Team to achieve a significant reduction of resources by more than 50% and increasing customer response time by greater than 200%
- Revamped the Broadcast Monitoring Operations Team to achieve a reduction of resources required by more than 100%
- Revamped the Content Media Operations Team through streamlining of workflows to achieve a reduction of resources by more than 100% while increasing the workload capacity by 300%
MolaChief Technology Officer
Jan. 2021 - Jul. 2023SingaporeIn this role, I provide comprehensive leadership, expertise, and oversight to the development and launch of a cutting edge platform player. In fact, I was headhunted to the position to transform the development of technology strategy and product roadmap. In doing so, I gather feedback from key stakeholders and analyse them to determine the next steps to facilitate successful product launches. I also perform in-depth research into competitive landscapes and emerging markets to promote constant monitoring of new technologies.
Some of my proudest achievements to date include:
• Enabled swift and successful expansion of organisation's global footprint by taking initiative to create and foster a borderless workforce.
• Led launch of go-to-market strategies that yielded 50% increase in consumer traffic across four distinct markets.
• Reduced operational costs by 30% all while delivering twice the amount of original traffic by leading consolidation of content delivery network for Mola delivery system.
• Empowered team of professionals in successful implementation of new encoding and delivery design standards in time for the Euro 2020/2021 tournament.
• Decreased new product development lifecycle from over eight months to less than four.
- Propelled the Mola app for the first time into the "Top 10 OTT (Entertainment) Apps by Average MAU" chart in Q3 2021 by data.ai
- Delivered a series of First in Market initiatives, including but not limited to live sports 4K streaming across compatible platform, and Dolby Atmos support for specified titles.
WarnerMediaHead of Technology & Engineering - Asia
Feb. 2020 - Dec. 2020SingaporeWith the formation of WarnerMedia, comprising of the trio giants of HBO, Turner and Warner Bros, the three entities merges into a unified organisation spanning across International. As the new Head of Technology & Engineering in Asia, I not only continue my function as the key point of contact in the new combined technical infrastructure relationships with the various stakeholders in the new entity and responsible for the delivery of the Digital Product HBO Go in the Asia Pacific region, I am now also responsible to oversee the whole WarnerMedia Asia Media Supply Chain and its associated related entities and service providers. Some of my most important accomplishments include:
• Accredited with maintaining a nearly perfect uptime for the business of nearly 100%.
• Succeeded in introducing OTT service, HBO GO Asia, into five different countries and leading next wave in sustainable business growth of an additional US$2M per year.
- Transformed HBO Asia Engneering & Operations from traditional broadcast to Asia's multi-media provider - Increased operational headcount efficiency through rapid implementation of technologies
- Key role in increasing CAGR revenue via delivering access to HBO Asia TV and internet streaming service
- Created security policies with Hollywood studios, SVoD, and online streaming rights
HBO AsiaSenior Vice President - Media Engineering
Jun. 2013 - Dec. 2020SingaporeThe SVP of Media Engineering @ HBO Asia is the key daily point of contact in managing the HBO technical and digital infrastructure relationship, including overall system architecture, operational policies, planning and discrepancy mitigation, and critical failure recovery. This role collaborates closely with various departments and vendors on cross-functional projects. The boring stuffs:
• Manage and guide a group of engineers to support engineering operation for HBO Asia PTV and Digital Product service
• Oversee the integration of IT & broadcast television technology, Post Production systems, and Digital Product technology and operations. • Designing and implementing systematic workflow & structure.
• Develop RFPs and participate in negotiations to secure critical broadcast systems and services such as master control, satellite transponders, cable and satellite services, production tools and resources and other remote site equipment for business continuity.
• Continuously seek improvement on systems built and embrace new technology and develop to steer along with business new direction and demands. • Knowledgeable in the technology frontier with strategic thinking, to manage and set direction on the company’s technology capability, in order to sustain the business and be competitive.
• Assist the Head of Department in yearly budget preparation as well as for new business expansion. • Collaborate across multiple departments, working effectively with across internal functions and third party service providers.
• Work closely with the manager as they will manage and oversee staff’s performance, daily operation and on-going projects, to make sure schedule is on target and resources utilized are according to budget planned. • Assess affiliate’s system readiness, reliability and security on piracy, in order to protect the company’s interest. • Update, identify and implement new technologies that make HBO Asia stays ahead of market competitiveness in this industry.
Motorola SolutionsEnterprise & WNS Training Manager, Asia Pacific
Jan. 2011 - May. 2013SingaporeAs the Asia Training Manger responsible for the Enterprise team, I worked closely with members of
the global and regional training team to craft innovative sales education strategies and
comprehensive training programs. This proactive approach ensured that our sales team maintained a
distinct competitive advantage in the fiercely competitive global market. I consistently conducted
thorough training needs analysis to identify performance gaps, strategically leveraging professional
development opportunities to address these gaps.
• Crafted innovative sales education strategies and comprehensive training programs.
• Conducted thorough training needs analysis to identify performance gaps.
• Crafted strategic partnership development plan to enable a deliverable model that spans
sales, technical and delivery capabilities.
• Achieved a 95% certification rate for partners after revamping the training program.
• Implemented a new training program, generating increased annual revenue.
• Managed the department's profits and losses ledger.
School of Media Technology Pte LtdTrainer
Apr. 2010 - Dec. 2010Chief Trainer for Final Cut Pro, Motion, Soundtrack, Mac OS X and Mac OS X Server
AppleSystem Engineering Manager
Jul. 2007 - Apr. 2010SingaporeAppointed as System Manager in 2007 to lead a team of 8 consultants in the South Asia region
- Prepare and budget for training and development plans for direct reports
- Successfully work with HR to develop a career chart and job description model for Pre-sales Engineers and Consultants
- Work closely with Educational Managers to develop sales pitch and demonstration to schools
- Act as the Subject Matter Expert for Apple’s professional line of products, including server and storages, professional hardware and software
- Lead and collaborate with partners across the region to deliver localised solutions and
strategies across the ASEAN markets.
- Enable Partners on New Products and Services through ongoing training and support to
enable partner teams and employees to stay up-to-date with new product offerings.
AppleSenior Consultant, Educational & Professional Video Market
Jul. 1999 - Apr. 2010Regional Consultant for Education and Professional Video Market
- Responsible for the business development of the Professional Applications and Video related Markets for Apple South Asia in a pre-sales capacity.
- Designated Presenter, Speaker and Demo Artist for Roadshows, Workshops, Seminars and Conferences across Asia Pacific
- Primarily responsible to work with key customers to develop solutions and plan to upgrade and improve their current workflow, utilizing latest technologies while keeping an eye on the cost effectiveness.
AppleTraining Mentor, Asia Pacific
Jul. 1999 - Apr. 2010- Training mentor for Professional Applications and Technology courses for Apple
- Works with training team to conduct Train-The-Trainer program in the Asia Pacific region
- Conducts key strategic classes to guide potential trainers with the objective to groom them to be outstanding trainers
- Works with trainers to ensure suitability and level of competency
Nanyang Technological UniversityResearch Assistant
Jul. 1997 - Jul. 1999Specialises in Forensic Documentation Analysis
FoxWorksTechnology Driver
Jul. 1996 - Mar. 2024SingaporeFive fast facts about Lee Ching Ping aka CP Lee - CP Lee is constantly building and rebuilding his own brand name
- CP Lee is uncomfortable writing about himself in the third person
- But CP Lee wants to come out on the top of any search results of his name - And CP Lee also likes experimenting with LinkedIn (actually, almost everything and anything)
- So CP Lee is trying this within his LinkedIn profile I am constantly in the process of rebuilding and reinventing myself, my name and my personal branding. When I operate as a free agent, out of corporate reach, I do my best to support any clients in the area of Pre-Sales, Sales & Marketing, Technical Support, Deployment, Operational Restructing, and my passion - Training! I founded my first official company, Scen'sational Global Enterprise LLP, as a family business. It started as a international distributor for the BelAir/Avita range of products and later ventured into events management and all things encompassing, and since evolved into a experimental holding company to handle multiple lines of businesses experiments. I am also a professional licensed consultant in the Singapore's Real Estate industry, providing customised professional advice and services to a selective and curated client base. In 2023, I decided to add a new brand to the fold - FoxWorks Consulting. A culmination of trials and experiments on my brands, on my interest, and on my hobbies, the new entity signifies the starting of my digital life and a real world creature that I am intrigue with, BUT the most important element is the underlying FUN in all the serious work that we do. Want to know more? Ping me up! All these are done in conjunction with my passion of driving Technologies ... whether in my personal capacity, or as a key-hire role in a organisation that is in need of my expertise. Hence I'm a Technology Driver in the BizTech domain!
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