Layla Santos

Group Operations Manager @CURIOCITY

Business AnalystAdvisorCustomer Researcher🧨 Consulting

Layla Santos latest experience serves as the Group Operations Manager at CURIOCITY, a leading company known for its innovative approach to urban living experiences in South Africa. She has a commendable record of orchestrating operational strategies to streamline processes and foster growth. With more than 15 years of hospitality history experience, Layla has honed her skills in project management, team leadership, and strategic planning. Her expertise is built on a Tourism degree and a management program at Hilton. Layla's commitment to excellence and dedication to the company's mission have contributed significantly to CURIOCITY's success. She consistently demonstrates her ability to enhance operational efficiency and boost team performance.

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Work Background

CURIOCITYGroup Operations Manager

Aug. 2022África do Sul · On-siteConsulting services to increase profitability. Main responsabilities are: *Managing the teams of each site, increasing team engagement and guest satisfaction *Accommodation operational efficiencies, P&L analysis, planning and execution *Working with the teams to offer better and more innovative experiences *Commercial projects including revenue management, marketing and sales activities

Casa Preta Hub CachoeiraGestora Pousada

Mar. 2022 - Apr. 2022Cachoeira, Bahia, BrazilGestora da Pousada e colaboradora para parcerias institucionais locais.

Canopy by Hilton São Paulo JardinsDirector of Sales

Dec. 2019 - Dec. 2021São Paulo, São PauloCommercial Leader to implement Hilton´s new Brand in South America. Main responsabilities: senior leadership and owners meetings, Hotel positioning, sales strategies.

Conrad CartagenaAssistant Director Of Sales

Aug. 2018 - Dec. 2019Cartagena, ColombiaSales leader. Hotel size 268 rooms. Main responsabilities: to implement sales incentive program, work with the team to achieve budget goals, create strategies to achive hotel KPIs, Senior leadership meetings, attend to international tourism events.

Hilton Buenos AiresElevator Program

Feb. 2018 - Aug. 2018Greater Buenos Aires, ArgentinaAs part of the Trainee Program this short time at Hilton Buenos Aires gave me the opportunity to work closer to the Sales Team and learn best practices from them.

Hilton CopacabanaElevator Program

Mar. 2017 - Dec. 2017Rio de Janeiro, Rio de JaneiroAs second placement of the Trainee management program I´ve implemented a project to increase revenue, upselling program to the Front Desk Team. Great opportunity to work in all hotel departments, specially Sales.

British Colonial HiltonElevator Program

Oct. 2016 - Jan. 2017BahamasAs first placement of the development program I had to create a project to save cost at the property. I´ve implemented procedures with purchasing and outlets operations. Also opportunity to work in all Hotel departments.

Hilton Barra Rio de JaneiroAssistant Manager Front Office

Apr. 2015 - Sep. 2016Rio de Janeiro e Região, BrasilFront Office supervisor. Hotel size 298 ROOMS. Main responsabilities: supervision from all hotel operation, Nighyt shifts audit, strategies and activities to increase guest and team members satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations.

Odfjell DrillingReceptionist

Jun. 2014 - Apr. 2015Rio de Janeiro, BrasilOil and Gas company, office in Rio de Janeiro. Main responsabilities: receptionist, CEO´s secretary, office purchasing.

Marriott HotelsFront Desk Supervisor

Apr. 2012 - Jun. 2014Copacabana- Rio de JaneiroFront Office supervisor. Hotel size 245 ROOMS. Main responsabilities: work with the team to increase guest satisfaction, front office operations like check in and check outs, balacing accounts and team members performance evaluations.

Four Points by SheratonRecepcionista

Mar. 2007 - Mar. 2012Curitiba, Paraná, BrasilFront Desk Hotel Receptionist. Hotel size 165 rooms. Main responsabilities: Check in Check out, guest balances, improve guest satisfaction.