VodafoneRegional Commercial Business Manager Direct&Indirect Sales Channels
Nov. 2019 - Sep. 2023Bucharest, RomaniaPost-Merger Integration & Channel Optimization Successfully merged UPC’s sales channels into Vodafone’s larger structure, aligning teams, systems, and KPIs. Strengthened collaboration in Indirect Sales (e.g., partners, distributors), improving margins and NPS. Served as backup for Head of Direct Sales, ensuring continuity during transition. Data-Driven Growth & Agile Strategy Reshaped sales channels based on customer/employee research, driving €30M annual revenue (45% of segment). Launched new sales models (e.g., digital, hybrid) to boost productivity and market reach. Delivered budgets while identifying new revenue streams (e.g., untapped customer segments, upsell strategies). Talent Development & High-Performance Culture Promoted 11+ leaders (e.g., Regional Managers, Digital Manager), creating a pipeline for growth. Championed a customer- and employee-centric culture, embedding Vodafone’s values in daily operations. Operational Excellence & KPI Acceleration Designed a "fast-paced growth" strategy for KPIs (e.g., revenue per channel, conversion rates). Improved business health indicators (e.g., profitability, customer satisfaction, employee engagement).