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Work Background
Zones, LLCDirector, Global Partner Management
Aug. 2024United StatesLead development of Zone's Authorized Service Provider (ASP) program with clear ownership and accountability to provide global coverage and enable efficient and top-quality delivery of solution and services across all business practices and market segments.
Zones, LLCDirector Healthcare Services: Delivery Management, Customer Success, Business Development
Feb. 2024 - Aug. 2024
Sandiver Publishing LLCSelf-Published Author (L.D. Knowings)
May. 2023United StatesPen name: L.D. Knowings. Focus on information technology books in the Computer and Technology genre.
UnisysClient Executive: Delivery Management, Customer Success, Business Development
Dec. 2019 - Feb. 2024
CMIT Solutions of Best Southwest Dallas CountyPresident
Feb. 2018Best Southwest and Dallas CountyInnovative IT leader with over 27 years of progressive experience developing and implementing technical solutions, service offerings, managing multi-million dollar P&L centers, service delivery, and devising organizational strategies to maximize efficiency, cost controls, and bottom-line profitability for Fortune 500 corporations. Among my key personal traits are outsourcing, strategic planning, analytical decision making, high-performance IT staff development, and high-level relationship building in enterprise IT service environments
NTT DATA, Inc.EMR Clinical Service Desk Delivery Director
Nov. 2016 - Nov. 2017Responsible for leading the efforts for the Electronic Medical Record (EMR) clinical service desk service offering's business growth targets, P&L management, global marketability, and sales support
DellEMR Clinical Service Desk Solutions Leader
Mar. 2015 - Nov. 2016Plano, TXResponsible for leading the efforts for the Electronic Medical Record (EMR) clinical service desk service offering's business growth targets, P&L management, global marketability, and sales support.
DellEMR Clinical Service Desk Global Delivery Leader (Interim)
Dec. 2014 - Mar. 2015Dallas/Fort Worth AreaManage practice solution for Electronic Medical Record (EMR) clinical service desk. Solution includes both EMR clinical service desk support and EMR go-live command center support. Responsible for practice’s operational delivery to external customers, business growth targets, management of P&L, and global marketability.
DellEMR Clinical Service Desk Transition & Strategy Leader
Jan. 2012 - Dec. 2014Plano, TexasManage IT service offerings, sales pipeline, healthcare account management, client solutions development and deployment across business functions in cooperation with consultants and sales executives, product pricing, operational efficiency, HR, employee leadership, resources allocation, and timely/accurate project completion. Instrumental role in foundation and development of EMR service offering and service as acting Managing Director of team.
The Keyven Lewis FoundationFounder
Sep. 2011 - Jun. 2016Dallas/Fort Worth AreaDevelop and implement strategy to complete the mission of The Keyven Lewis Foundation (TKLF) which is to provide 21- to 30- year-old, low- to moderate-income adults in the Dallas area with a new beginning in life through education in financial literacy. Additionally, the foundation's mission is to help others eliminate and/or avoid accruing personal debt while building wealth at all stages of life. TKLF’s core ideologies are based on scripture from the Holy Bible and the “Pay It Forward” concept.
DellBusiness Development & Customer Delivery Executive
Apr. 2010 - Jan. 2012Drove service desk solution proposals, documentation, sales support, matrixed account delivery team, complete client engagement lifecycle, strategic planning, P&L, healthcare client IT analysis, customer transition to company services, product delivery and cost information, compliance with contract requirements, and presentations for executive leadership team. Integral role in
Dell Perot SystemsAccount Infrastructure Director/Account Delivery Manager
Nov. 2005 - Apr. 2010Orchestrated technology solutions, operational strategies, team direction, SLA management, technical standards compliance, change/issue management, support for voice/data infrastructure, workspace/asset management, capacity planning, disaster recovery, P&L forecasts/oversight, and supervision of 3 direct report managers. Critical role in account service, remote service delivery team, multimillion P&L, full IT outsourcing contracts, data center relocation, innovation newsletter, and information sharing.
Perot SystemsNetwork Communication Service Delivery Manager
Oct. 2004 - Nov. 2005Directed service teams, network communications support for corporate clients, network engineering, system security, web hosting, technical support, continuous process improvement, ITIL-based change control, delivery options, client interface, standards development, P&L, and strategic planning. Major role in P&L management, corporate network, and network communication service offerings.
Texas InstrumentsUnix System Administrator
Sep. 1991 - Oct. 1996I was a UNIX system administrator on the UNIX Systems & Services team responsible for the global delivery of customized UNIX systems in support of the ATCS customized application which supported the production of semiconductors. My duties included customized system builds as well as support on MicroVax's and Sun Sparc class systems and corporate training on the UNIX language.
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