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Work Background
AsendiaProduct Manager
Feb. 2024New York City Metropolitan Area
Pitney BowesProduct Manager - Cross Border E-Commerce
Sep. 2022 - Dec. 2023New York City Metropolitan AreaDelivered and managed innovative cross-border e-Commerce solutions for large retailers and e-commerce platforms.
FedExProduct Manager II - Latin America & Caribbean Product Development
Mar. 2021 - Sep. 2022Miami-Fort Lauderdale AreaDeveloped and executed FedEx's value proposition for integrating and launching new domestic and international products and services across Latin America and the Caribbean.
FedExProduct Manager I - Latin America & Caribbean Product Development
Oct. 2019 - Mar. 2021Miami-Fort Lauderdale Area
FedExMarketing Specialist - Retail Access Services
Jun. 2018 - Oct. 2019Dallas/Fort Worth AreaConducted analyses to identify optimization opportunities and hurdles for the OnSite program based on corporate strategy requests. Worked on additional reporting initiatives including location specific reporting/analysis, performance management, and corporate issue escalation tracking and analysis.
FedExAssociate Marketing Specialist
Jun. 2017 - Jun. 2018Greater Memphis AreaRotated with two managerial groups in the Global Marketing organization including the Design Enablement/External Connections and Retail Access Services teams. - Design Enablement/External Connections Conducted point of view analyses on third party organizations for potential partnership, revamped the design - thinking educational materials, and reduced the research time for conducting point of view analyses. - Retail Access Services Communicated the impact of the FedEx OnSite program to executive leadership which led the team to receive second place against over fifty global submissions for an internal customer service award program. I also managed corporate issue escalations from over 8,500 FedEx OnSite locations throughout the United States and conducted ad - hoc analyses for OnSite operational optimization.
FedExGlobal E-Commerce Intern
Jun. 2016 - Aug. 2016Greater Memphis AreaStrategically positioned domestic product marketing in the e-commerce arena by creating a retail database solution.
Wake Forest University Information TechnologyAnalyst
Aug. 2015 - Dec. 2016Winston Salem, NCConducted diagnostics and troubleshooting assistance for university students and employees which included processing confidential account information and collaborating with senior staff to ensure optimal issue resolution.
SMART Insights Group, LLCAssociate
Jun. 2015 - Aug. 2015Washington D.C. Metro AreaDesigned strategic recommendations to alleviate communication conflicts for a client between their procurement department and 1,500 suppliers.
Wake Forest University School of BusinessResearch Assistant
Oct. 2014 - May. 2015Winston Salem, NCAnalyzed leadership programming opportunities among over 50 national colleges & universities.
Wake Forest University School of BusinessPersonal Assistant
Aug. 2014 - Oct. 2014Winston Salem, NCIdentified appropriate mediums to enrich classroom experiences and ensured that all essential instructional material was prepared effectively.
Albaad USA Inc.Intern
Jun. 2014 - Aug. 2014Reidsville, North CarolinaComputed over 200 invoices daily to ensure customers received on - time payment. Reviewed discrepancies among monetary amounts to confirm if customers received appropriate payment.
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