HCLTechGlobal Contract Improvement and Support Services Manager
Jul. 2020 - May. 2021Guatemala · On-site•Manage a group 65 Employees, including 5 Direct Reports (Operations Managers), and 60 indirect reports including: Service Improvement Managers, Administrative Assistants, Procurement Specialists, Asset Coordinators, Partner Analysts, among others in US, Romania, and India, providing support to Americas and EMEA Region for CISS.
•Provide Delivery contract, reporting and administrative support to our client and its partners, enabling the achievement of delivery account support objectives, per agreed level agreements. •Responsible for support, oversight and continuous improvement for service delivery and service excellence programs, •Establish and meet agreed SLAs with our client counterparts for al CISS roles. •Support Xerox growth through our service delivery and client support roles, providing operational excellence for our clients.