Italian and Guatemala citizen.
I’m a business process-oriented person, with a passion on service delivery and customer care. I’ve led Operations Management Teams in both the Healthcare and Technology Industry, supporting the initial transition of teams from the US to Guatemala and bringing those teams to Steady State, with the management of SLA's and KPI's. I bringing forth 10+ years of administrative, management and productivity skills to with the purpose of process improvement and providing a great quality of service.
I have supported the initial transition of teams, bringing them towards Steady State, with the installment of the adequate SLA’s and KPI's, making sure operational effectiveness is achieved.
Have held operational leadership roles, as a liaison for operational effectiveness, interfacing both internal and external customers at all levels, including Executive levels. As a leader, I have also been responsible for the retention and growth of the portfolio of assigned clients, establishing teamwork between delivery and other delivery support teams driving overall team ownership of client relationships & client retention.More...
Raj Shanigarapu
Software Engg.@HCL Tech
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Muralidhar Thyagarajan
ITIL Process Lead@HCL Tech
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Anthony Lewinson
Sr IT Project Manager@HCL Tech
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Mayank Patwal
Specialist@HCL Tech
Verified
Mayank Patwal is a Specialist at HCL Technologies, a leading global IT services company. He has showcased exceptional skills in project management and IT consulting, contributing significantly to the company's growth and success. His expertise lies in the areas of IT infrastructure management, cloud computing, and digital transformation. He has a proven track record of managing complex projects, leading teams, and delivering high-quality solutions on time. Mayank continues to play a crucial role in strengthMore...
Koby Yashar
Director- Head of Delivery and CX@HCL Tech
Verified
Business technologist with 23 years of leadership in delivery and customer experience across the US, Asia, and Europe, specializing in SaaS B2B environments. I blend deep technical expertise with a customer-centric approach to deliver impactful results. As a visionary leader, I empower teams to innovate and enhance customer experiences, driving a lean, data-driven culture. I have a strong record in CX leadership, overseeing complex projects and 24/7 support operations, with a focus on growth and market expansion. A proactive problem-solver, I thrive under pressure, value feedback, and am dedicated to fostering a culture of collaboration, transparency, and ethical standards.More...