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Work Background
BCITO | Te PūkengaPasifika Advisor Group member
Apr. 2023
BCITO | Te PūkengaPou Tangata - Champion for Maori ākonga
Mar. 2022Wellington, Wellington Region, New ZealandWithin my Systems Analyst role, I am also a Champion for our Maori learners. Bringing te ao Māori into my efforts, as genuinely as I can.
BCITO | Te PūkengaChampion for Women
Mar. 2022Wellington, Wellington Region, New ZealandWithin my current role as Systems Analyst, I am a Champion for Women, contributing to increasing women in trades, and helping with the support systems that will enable them to succeed.
BCITO | Te PūkengaSystems Analyst - LMS
Feb. 2022Wellington, Wellington Region, New Zealand
Panda Painting LimitedOwner
Nov. 2019 - Feb. 2022Wanganui, Wanganui-Manawatu, New ZealandInterior and exterior painting services.
Lex Events and EntertainmentDirector
Jun. 2019Whanganui
Pacific Helmets (NZ) LtdProduction Manager
Apr. 2018 - May. 2019Whanganui
Pacific Helmets (NZ) LtdBusiness Process and Continuous Improvement Analyst
Dec. 2017 - Apr. 2018Taranaki, Wanganui & Manawatu, New Zealand
GDM Retail SystemsProject Manager
Sep. 2016 - Dec. 2017Taranaki, Wanganui & Manawatu, New ZealandI was responsible for the successful Project Management of our product rollouts, bulk orders, retail fit-outs and new product prototyping for GDM's largest client [multi-million dollar budget].
GDM Retail SystemsProject Coordinator
May. 2016 - Sep. 2016Taranaki, Wanganui & Manawatu, New Zealand
FrogparkingProduction Manager
Mar. 2015 - Dec. 2015Managing the relationships between national/international suppliers; Maintaining balanced stock levels to fulfill sales orders effectively; Managing the transition of new product/product versions from development into production.
Parafed ManawatuTreasurer
Jan. 2015 - Dec. 2015Setting strategic direction. Annual Planning. Developing operational policies.
Palmerston North City Library and Community ServicesContent Development Team Leader
Mar. 2014 - Dec. 2014Palmerston NorthFor the duration of this contract I had two roles - I juggled Team Leader responsibilities for the Content Development Team at the City Library and Community Services while performing Business Analysis for the Information Management Team at PNCC. Within the Team Leader role I was responsible for a team of 14 selection, acquisition and cataloging and processing staff and was tasked with some key targets to achieve. One significant strategic goal was to spend the capital budget by the end of financial year. When I took on the role I had 3 months to drive a remaining spend of $300K, where the average monthly spend was $53K [$14K off target per month]. We hit the target, ensuring that the budget remained intact for future years. I built up the individual capacity of the selection team so that they had solid foundations to continue the planning and spending practices that see them well on target for the current financial year.
Palmerston North City CouncilBusiness Analyst
Feb. 2014 - May. 2015Palmerston NorthI was part of the Business Solutions Team, which is made up of Business Analysts and Developers; we work closely together to deliver project solutions to PNCC. A recent project was developing a database and web interface for managing the City Library's Summer Reading Programmes. This involved specifying and developing an online ballot application, back end database access and reporting functions, plus a web based child search and report-in interface. There were over 500 children involved in the programme, with over 2000 report-ins conducted.
Lorna JaneBusiness Analyst
Aug. 2013 - Dec. 2013Brisbane, AustraliaWhile at Lorna Jane I was investigating the Customer Database to look for areas where we could cleanse and improve data quality, tighten up the processes around customer data creation and ensure accurate information was being shared with the marketing system. I implemented changes to the front line staff training – helping them to understand and value data quality; I cleansed 60% of the records out of the existing database [bad data]; I improved the integration with marketing system; set up a fortnightly info sharing forum to improve internal shared understanding with the sales, marketing and IT teams. This assisted in the business gaining clarity around the impacts of particular initiatives, and provided an opportunity to better plan and implement future initiatives.
Mandalay TechnologiesBusiness Solutions Architect
Apr. 2013 - Jun. 2013South BrisbaneI moved into a role with greater responsibility. In addition to process and system improvement, I was also responsible for:
- Developing the Technology Roadmap for internal systems to support projected growth.
- Stewardship for all processes, systems, applications used within the business, and associated Policy and Procedure
- Establishing and Chairing a Solutions Steering Committee, for direction and prioritisation of internal IT initiatives
Mandalay TechnologiesSystems and Process Improvement Advisor
Mar. 2012 - Apr. 2013South BrisbaneI was responsible for identifying and implementing continuous process and system improvement. Initially, the focus of this role was to improve the processes and systems in place to support the Sales Team. I worked closely with the National Sales Manager to identify areas for improvement, and managed all stages of the implementation of improvements, which incorporated:
- Business Process Engineering
- Salesforce Administration - Documentation [Change Management, Process, Procedure and Policy]
- User Training. I have since managed a number of cross functional process engineering, data cleaning and system enhancement projects. key achievements include:
- Streamlined and cleansed Sales processes, data and reports providing greater clarity, efficiency and accuracy.
- Company Intranet development and deployment [Zendesk Administration]
- A standardised Product Price List, and supporting maintenance processes
- A standardised Quoting template, serving multiple functions of the business
- Process re/engineering of the Quoting and Invoicing processes, again serving multiple functions of the business
Intelligent PathwaysBusiness Analyst
Nov. 2010 - Mar. 2012Brisbane, AustraliaIntelligent Pathways is in business to solve problems and improve business processes through technology. They specialise in enterprise systems integration and application development and have a successful track record in the delivery of large scale, mission critical systems to public and private enterprises. Within this organisation I was involved in Agile Projects as the Business Analyst. My role included the delivery of: - Business Process Modelling – current and future state processes (to BPMN 2.0 standards) - Requirements Gathering – I spent hours on site with Clients to thoroughly understand their business drivers, culture and existing system architecture to develop high quality and accurate technical requirements.
- Contribution to Solution Design – I represented the Client and ensured that their needs and culture were reflected in the solution [I aimed to ensure that the solution was fit for purpose]
- Management of Integration Testing and User Acceptance Testing - Contribution to ad-hoc issue resolution
- Planning and management of end user training and supporting documentation
ETITO [now The Skills Organisation]Operations Quality Manager
Jan. 2007 - Nov. 2010Auckland, New ZealandETITO [now known as The Skills Organisation] are New Zealand’s largest Industry Training Organisation, responsible for the development of National Qualifications and administering the NZQA unit standards, National Certificate, and National Qualification completion of 10,000+ active trainees per year. Within this newly created role I was responsible for maintaining the Customer Services Team’s process and procedures, and ensure that their daily practices were compliant with governing Policy – mainly from the New Zealand Qualifications Authority and the Tertiary Education Commission. I was also responsible for quarterly and ad-hoc organisational performance reporting to the TEC. I became the system and process subject matter expert and was consistently called on by the CEO and senior management to perform ad-hoc data analysis and validation – usually with critical and short timeframes. I was relied upon and consistently delivered high quality results. I was involved in a number of key system and process improvement projects including a business process re-engineering project; system alterations triggered by the change of NZ Postcodes across New Zealand; the development and build of a process management repository - mapping the connection between policy/process/procedure, and providing all-staff visibility.
Unitec Institute of TechnologyBusiness Development Unit Administrator
Aug. 2006 - Jan. 2007Auckland, New ZealandI was responsible for administration and completion reporting for students of the Unitec Business School. While in this role I uncovered a major data reporting error, spanning three years, and affecting thousands of students, who were due to complete programs within the next 3 months. I was solely responsible for developing a plan to remedy the situation, and prepare processes to mitigate this issue ever occuring again.
Sandbrook MacRae LimitedProduction Manager
Jan. 1998 - Jan. 2002Palmerston North, New ZealandSeed Spider are a local Original Equipment Manufacturer, developing Electronic seed metering systems, seeders, drills, planters and harvesters designed for high density crops such as babyleaf salad greens, spinach, baby carrots, mesclun and salad mixes. They offer a revolutionary range of seeding machinery that is sold in 20 countries around the world, and which offers unique advantages.
The Seed Spider brand name is well known across Europe, America and Australia for quality and innovation in the seeding industry. This role saw me leading the production team; maintain stock; developing key supplier relationships; involved in product development; managing the transition of prototype product to business as usual production; setting and monitoring quality assurance standards; staff training; sales; customer service and support.
This company became a world leader in seed sowing and harvesting. It has since supported two additional start-up businesses and is still going strong.
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