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Work Background
TaxDataCTO/CPO & Co-Founder
May. 2023São Paulo, São Paulo, BrazilAs CTO, I am leading the development of a revolutionary platform that uses Artificial Intelligence to automate 90% of the tax credit recovery process. Imagine a solution that maps opportunities, performs complex analyses, and guides companies throughout the recovery journey, with very few human interventions, allowing us to offer Brazilian companies a tax service at an affordable price and with the same quality as the best tax firms.
KodusCareer Mentor
Apr. 2023 - Aug. 2023São Paulo, Brasil• Guide and support professionals in their trajectories and professional development.
• Advise and guide professionals from different areas and levels of experience in setting their career goals.
• Conduct one-on-one mentoring sessions to discuss professional challenges and identify opportunities for growth.
• Develop customized action plans to enhance skills and get better job opportunities.
• Provide constructive and motivational feedback to overcome obstacles and maximize the potential of professionals.
• Promote the building of a strong professional networks and seek relevant networking opportunities for professional growth.
AccentureEnterprise Manager
Oct. 2020 - May. 2023São Paulo, Brasil• Worked on digital transformation projects in the banking and insurance segments.
• Responsible for multidisciplinary software and infrastructure development teams.
• Employed cloud or on-premises technologies.
• Developed estimates and proposals.
• Advised and consulted on projects.
• Executive management of projects.
• Worked as Scrum Master.
• Generated indicators to improve the agility of teams.
VILTIT Project Manager
Aug. 2016 - Oct. 2020São Paulo e Região, Brasil• Responsible for the maintenance, support and architecture operations in Brazil.
• Managed War Rooms for system stabilization.
• Monitored service levels and action plans for continuous improvement.
• Managed calls related to the functionalities implemented in the portals and the platform.
• Managed the corrective and evolutionary demands with VILT's onsite team or software factory.
• Managed the Cloud (AWS, GCloud and Azure) and on-premises architecture and infrastructure.
• Developed container-based architectures (Docker and Kubernetes).
BRQIndependent Consultant
Apr. 2016 - Jun. 2016São Paulo• Developed technical proposals on 4 support fronts to meet NET's outsourcing RFP.
• Created a service structure capable of supporting the current portability, Now, synchronism, BI and Managed Services lines with improved quality.
• Managed more than 5 thousand calls and more than 3300 hours of work on these lines.
Nextel BrasilIT Executive Consultant
Sep. 2014 - Nov. 2015São Paulo Area, Brazil• Analyzed the impact of new projects on the architecture of deployed systems and environments.
• Supported production teams in monitoring and problem solving.
• Managed War Rooms for system stabilization.
• Generated incident and problem resolution indicators.
• Provided support to user areas in the systems to ensure on-time deliveries.
• Managed supplier deliveries, including the correction of problems and developments in systems.
Vivo (Telefônica Brasil)IT Team Leader
May. 2011 - Aug. 2014São Paulo Area, Brazil• Led an operation with 7 analysts to ensure the stability of the Smart Network environment.
• Led task forces to improve existing products, mapping flows, and suggesting procedural or systemic improvements.
• Managed infrastructure demands, including the analysis, targeting and resolution of systemic incidents and requests.
• Assisted in functional incidents related to physical and electronic recharging, ticket handling, and the charging of voice and SVA services.
• Monitored critical processes and proposed solutions to anticipate needs.
• Monitored service levels and action plans for continuous improvement.
• Performed the functional analysis of systemic problems and suggested improvements in tier one service processes.
• Monitored and worked on the implementation of new demands involving both infrastructure and software versions.
• Generated indicator reports (BSC) of the smart network division.
• Monitored the Core Team and project meetings related to prepaid and compliance with definitions.
Claro (Consultor Stefanini)IT Coordinator
Sep. 2008 - May. 2011• Managed a team with 12 analysts in 2 IT operations at Claro.
• Ensured the execution of the processes and managed the SLAs established by ANATEL for numerical portability and Value Added Services (VAS).
• Managed demands, analyzed and guided the solutions of systemic incidents.
• Monitored critical processes and proposed solutions to anticipate needs.
• Monitored service levels and action plans to correct gaps.
• Managed incidents and problems impacting services.
• Interacted with business areas, partners and suppliers to ensure quality of service.
• Generated executive and operational reports with quality metrics of the IT services.
• Created and implemented the Problem Management Process.
• Created contingency processes to restore service levels.
everisTeam Leader
Jan. 2008 - Aug. 2008• Requirements gathering, business modeling and demand control for the software factory in the number portability project.
• Managed the activities of the specialist consultants in number portability.
• Supported the functional team in the customization of the functional specifications of the portability platform.
• Project executed simultaneously in fixed and mobile operators of the country, allowing phone number portability.
• Estimated budget of 5,600,000.00 reais for the Oi and Embratel projects.
• Team composed of 15 functional analysts, 4 Spanish specialists, 15 systems analysts and 30 developers.
• Technologies used: Java/J2ee, Weblogic (Oi) / JBoss (Embratel) and Oracle.
NET Oficial (Consultor EDS e Spread)Team Leader / Systems Analyst
Oct. 2005 - Dec. 2007• Planned and defined the scope of the project for the replacement of two address control systems and equipment at NET Serviços.
• Team composed of 5 business analysts, 5 systems analysts, 2 integration analysts, 2 migration analysts, 1 architect and 10 developers.
• Main technologies used: Java/J2ee, Weblogic and Oracle. • Planned and led the design phase of the CoBilling project between NET Serviços and Embratel (NetFone).
• Project team with up to 120 resources, including developers, test analysts, systems analysts/architects, business process analysts, and front-line leaders.
• Main technologies used: Java/J2ee, Weblogic and Oracle.
SulAmerica ING São Paulo (Consultor G&P)Systems Analyst
Aug. 2004 - Oct. 2005• Led the systems analyst team during the analysis & design phase of the provider management project for Sul América Saúde.
• Reconstructed the provider registry in Java/J2EE in the presentation layer and with COBOL/CICS and DB2 7 in the business layer.
• Main technologies used: Java/J2EE, Websphere, Oracle, DB2 and COBOL/CICS. • Led the analysis phase of the special materials request project for Sul América Saúde's mainframe.
• Controlled requirements, developer activities, costs, scope and resources.
• Project objective: control reimbursement requests made by providers for materials used in medical procedures.
• Main technologies used: Java/J2EE, Websphere, Oracle, DB2 and COBOL/CICS. • Developed the technical/commercial proposal and led a team of 2 analysts/developers during the analysis and construction of the SUS compensation project for Sul América Saúde.
• Main technologies used: Java/J2EE, Websphere, Oracle, DB2 and COBOL/CICS.
QualiSoftSystems Analyst
Mar. 2001 - Aug. 2004São Paulo Area, Brazil• Analyzed requirements, modeled the solution and monitored the development of projects for the implementation of two-dimensional barcodes and the sending of secure emails to brokers for AGF Brasil Seguros.
• Main technologies used: Visual Basic, ASP, Oracle and SQL Server. • Analyzed requirements, modeled the solution, and monitored the development team of a project to centralize the issuance of insurance policies for AGF Brasil Seguros.
• Main technologies used: Visual Basic, ASP, Oracle and SQL Server.
VIA Networks/DialdataSystems Analyst
Mar. 1999 - Mar. 2001• Managed the entire web hosting environment and developed systems on various platforms such as Windows, Unix, Linux and the Oracle and SQL Server Databases.
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