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Work Background
RabobankScrum Master
Apr. 2024Utrecht, Netherlands
LeasePlanProject Manager Scrum Master
Jul. 2023 - Mar. 2024Amsterdam AreaDelivery of key projects for Regulatory Reporting Team, automating the generation of reports to European Central Bank. Working with Stakeholders and Scrum Team looking to find the balance between team growth and team performance, in accordance with Stakeholders needs. Application of Agile Maturity Matrix Assessment against the entirety of the Delivery Department, to understand and align the expectation of the team relevant the Agile Way of Working and the use to the Frameworks/Methodologies and the standards set by the company, and it's organizational goals. Worked also with Product Operations to level the use of tools such as Jira, Confluence Insights and Opsgennieon the entire organization, including aligning with POs and Senior Management over KPIs, and the application of a revamped Jira Workflow.
a.s.r.Scrum Master
Jan. 2022 - Jun. 2023Utrecht, NetherlandsConsultancy and application of Agile methodologies at A.S.R verzekering (Insurance) - The Netherlands, on site, optimizing ITSM processes and accountable Scrum Teams at A.S.R. . Obtaining the most of Azure DevOps on Agile Development, helping the teams create Operational Processes (SOPs) and improving the existing ones, and making information transparent to the organization using Dashboards. Working with the the team to create and organize the Knowledge Base on ServiceNow - acting as Knowledge Manager. Working with peers to gather information, understand and help customers and teams within A.S.R to improve day to day activities using 360 feedback. Providing application of agile techniques on Customer Support such as Scrum Values and Daily Meetings. Providing coach for the development teams on Scrum Rituals, why it’s important to have TIMEBOXES and Rituals such as Daily Meetings. Working with the team on A.S.R. responsible to implement Outsystems platform (Low Code), across several clients within A.S.R. organization, organizing and maintaining Backlogs and Sprint & Kanban boards. Working with Refinement, planning and review of activitities.
Grupo GFTScrum Master
Dec. 2020 - Dec. 2021Consultancy and application of Agile Methodologies as a 3rd party of GFT Brazil, working (offshore) at Harbourvest Boston MA - The United States, accountable for 3 Scrum Teams on this organization. The teams are responsible to create Integrations across Harbourvest and their different partners. Requires interaction with several teams and private equity investment companies. Responsible for gathering information, understanding and helping apply agile methods across the board, where improvements are needed or required. Application of agile techniques and providing foundations to improve relationships across the teams, and between teams and clients, such as Scrum Values and Daily Meetings to increase transparency.
Support organization scaling the work with application of Scaled Agile Methodologies such as Scrum of Scrums ceremonies. Empower Developers and Testers to make decisions and share opinions that helps improve the processes across organizations. Track and Manage Tasks, Scrum Team pace and satisfaction. Coaching Scrum Team on Scrum Rituals, why it’s important to have TIMEBOXES and Ceremonies.
Work with PO and business on Prioritization and Refinement. Introduction of Kanban board to non technical teams, such as sales and project managers. Organization of Kanban with continuous delivery.
EYScrum Master
Sep. 2020 - Nov. 2020Sao Paulo, BrazilConsultancy work for a short project on EY, focused on Scrum implementation of Bradesco, Credit Card Architecture Rebuild. The Project’s objective was deliver a document with the full study of the current architecture and what is required to improve the architecture for the next 5 years. My objective was providing a work methodology for development, based on the pain points captured during a set of meetings. Proposed to the client sprints of 2 weeks for constant adjustments. The team will also use the Kanban board, with the push system, for a team size of 5 highly experienced Architects and 1 Business Analyst with 20 + years of work in Credit Card Environments. During a Sprint a set of meetings applying Inception to obtain from 6 main Epics the stories that are going to be developed was also established. A Decision Matrix will be used to set the Sprint Backlog - taking the sprint objective into account. It was also advised to have the presence of the PO and 2 Architects - that works for the customer - in the Daily meetings, giving the amount of information the team will have to absorb during the project. A set of metrics was established with my final review based on 3 points: improve time to market, time of response during an issue and maintenance cost.
ServiceNowSupport Engineer
Dec. 2016 - Aug. 2020Amsterdam, North Holland Province, NetherlandsFocused on optimizing ITSM processes. Obtaining the most of ServiceNow to automate Agile Development, help creating Service Operational Processes (SOPs) and improving the existing ones. Responsible to gather information, understand and help customer to improve customer satisfaction. Application of agile techniques on Customer Support such as Scrum Values and Daily Meetings. Help organizing the new Knowledge Base.
Grupo GFTSystem Analyst
Jul. 2007 - Nov. 2016Sorocaba e Região, BrasilResponsible for understanding user’s needs building Deutsche Bank compliant documents and working along with the technical team to have new functionalities or improving the existing ones. Planning and managing Sprints to achieve goals set by the team. Organizing Kanban board to help Support Team (L1 India and L2 Birmingham).
ForMedical LtdaIntern
Jul. 2003 - Jun. 2007Campinas Area, BrazilStarted to get contact with programing in order to update the internal system of equipments with the technical team
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