a.s.r.Scrum Master
Jan. 2022 - Jun. 2023Utrecht, NetherlandsConsultancy and application of Agile methodologies at A.S.R verzekering (Insurance) - The Netherlands, on site, optimizing ITSM processes and accountable Scrum Teams at A.S.R. . Obtaining the most of Azure DevOps on Agile Development, helping the teams create Operational Processes (SOPs) and improving the existing ones, and making information transparent to the organization using Dashboards. Working with the the team to create and organize the Knowledge Base on ServiceNow - acting as Knowledge Manager. Working with peers to gather information, understand and help customers and teams within A.S.R to improve day to day activities using 360 feedback. Providing application of agile techniques on Customer Support such as Scrum Values and Daily Meetings. Providing coach for the development teams on Scrum Rituals, why it’s important to have TIMEBOXES and Rituals such as Daily Meetings. Working with the team on A.S.R. responsible to implement Outsystems platform (Low Code), across several clients within A.S.R. organization, organizing and maintaining Backlogs and Sprint & Kanban boards. Working with Refinement, planning and review of activitities.