Liliana Flores

Customer Experience @Asksuite

Producer💸 MarketingEvent Producer📝 Influencer or Blogger👍 Sales & BizDevCustomer Success ManagerCopywriterArt ProducerCustomer ResearcherEngagement ManagerAccount Manager✔️ ITBusiness Owner🧨 Consulting🎥 Entertainment✨ Business OwnerBusiness Analyst

Liliana Flores is a seasoned professional in the field of customer experience, currently serving as a Customer Experience Specialist at Asksuite. With a background in customer service and a passion for ensuring customer satisfaction, Liliana brings a unique and effective approach to her role. She has a proven track record of improving customer engagement and building strong relationships. Prior to her role at Asksuite, Liliana has worked in various customer service roles, honing her skills in problem-solving, empathy, and communication. She is committed to enhancing the customer journey by implementing strategies that promote positive experiences and drive customer loyalty. Liliana's commitment to the customer experience is reflected in her work, where she continually strives to exceed customer expectations.

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Work Background

AsksuiteAnalista de Sucesso de Implementação

Sep. 2023

brabalabDirector ejecutivo de empresa

Oct. 2021Florianópolis, Santa Catarina, Brazil

HSystemAnalista de Costumer Success

Oct. 2022 - Sep. 2023Florianopolis y alrededores

Majestic Palace HotelAgente de ventas de reservas

Oct. 2021 - May. 2022Florianópolis, Santa Catarina, BrazilGestão estratégica, venda direta, Revenue Managment, habilidades em negociação e controle de plataformas digitais de gerenciamento de tarifas e disponibilidade como Hbook, Omnibees e PMS Silbeck

TuristourGuía turístico

Jul. 2018 - Mar. 2020Santiago, Región Metropolitana de Santiago, ChileExcursiones regualares colectivas y privadas. Viñedos y excursiones recreativas y de ocio en montaña. Excursiones a Valparaiso y Viña del Mar. Manejo de grupo. Lenguaje oral y corporal adecuados a la función. Liderazgo y habilidad de resolución. Primeros auxilios.

Sheraton Hotels & ResortsRecepcionista

Dec. 2017 - Jun. 2018Viña del Mar, Valparaíso, ChileRecepción de huéspedes. Gestión de venta de servicios comlementarios. Cuentas y cobros de habitaciones. Facturación. Habilidades interpersonales y estratégicas.

Sheraton Hotels & ResortsServicios para huéspedes

Jul. 2017 - Nov. 2017Viña del Mar, Valparaíso, ChileReservas de habitaciones, pre y pós venta de servicios de hospedaje. Asistencia al huesped en casa. Servicio al cliente externo. Responsable del departamento de "Lost & Found".

Sheraton Hotels & ResortsServicio de atención al cliente

Mar. 2015 - May. 2017Río de Janeiro, Río de Janeiro, BrasilGSM Starguest. Atención al huesped interno y cliente externo. Resolución de incidencias. Coordinación con departamentos responsables. Excelencia en calidad y tiempo de servicio.

Sheraton Hotels & ResortsCamarero

Sep. 2014 - Mar. 2015Río de Janeiro, Río de Janeiro, BrasilServicio de salón en restaurante Bene. Montaje eventos. Protocolos de servicio de brunch y almuerzos de ceremonias.