Liliana Flores

Customer Experience @Asksuite

Customer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer ServiceTechnical Support AgentAppointment SetterSupport SpecialistCustomer Support RepresentativeCall CenterProducer💸 MarketingEvent Producer📝 Influencer or Blogger👍 Sales & BizDevCustomer Success ManagerCopywriterArt ProducerCustomer ResearcherEngagement ManagerAccount Manager✔️ ITBusiness Owner🧨 Consulting🎥 Entertainment✨ Business OwnerBusiness Analyst

Liliana Flores is a seasoned professional in the field of customer experience, currently serving as a Customer Experience Specialist at Asksuite. With a background in customer service and a passion for ensuring customer satisfaction, Liliana brings a unique and effective approach to her role. She has a proven track record of improving customer engagement and building strong relationships. Prior to her role at Asksuite, Liliana has worked in various customer service roles, honing her skills in problem-solving, empathy, and communication. She is committed to enhancing the customer journey by implementing strategies that promote positive experiences and drive customer loyalty. Liliana's commitment to the customer experience is reflected in her work, where she continually strives to exceed customer expectations.

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Feedback from Liliana’s ex-colleagues

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💸100%

Marketing

🗿100%

HR

Geos

Work Background

Analista de Sucesso de Implementação

AsksuiteAnalista de Sucesso de Implementação

Analista de Costumer Success

HSystemAnalista de Costumer Success

Oct. 2022 - Sep. 2023Florianopolis y alrededores

Director ejecutivo de empresa

brabalabDirector ejecutivo de empresa

Oct. 2021Florianópolis, Santa Catarina, Brazil

Agente de ventas de reservas

Majestic Palace HotelAgente de ventas de reservas

Oct. 2021 - May. 2022Florianópolis, Santa Catarina, BrazilGestão estratégica, venda direta, Revenue Managment, habilidades em negociação e controle de plataformas digitais de gerenciamento de tarifas e disponibilidade como Hbook, Omnibees e PMS Silbeck

Guía turístico

TuristourGuía turístico

Jul. 2018 - Mar. 2020Santiago, Región Metropolitana de Santiago, ChileExcursiones regualares colectivas y privadas. Viñedos y excursiones recreativas y de ocio en montaña. Excursiones a Valparaiso y Viña del Mar. Manejo de grupo. Lenguaje oral y corporal adecuados a la función. Liderazgo y habilidad de resolución. Primeros auxilios.

Recepcionista

Sheraton Hotels & ResortsRecepcionista

Dec. 2017 - Jun. 2018Viña del Mar, Valparaíso, ChileRecepción de huéspedes. Gestión de venta de servicios comlementarios. Cuentas y cobros de habitaciones. Facturación. Habilidades interpersonales y estratégicas.

Servicios para huéspedes

Sheraton Hotels & ResortsServicios para huéspedes

Jul. 2017 - Nov. 2017Viña del Mar, Valparaíso, ChileReservas de habitaciones, pre y pós venta de servicios de hospedaje. Asistencia al huesped en casa. Servicio al cliente externo. Responsable del departamento de "Lost & Found".

Servicio de atención al cliente

Sheraton Hotels & ResortsServicio de atención al cliente

Mar. 2015 - May. 2017Río de Janeiro, Río de Janeiro, BrasilGSM Starguest. Atención al huesped interno y cliente externo. Resolución de incidencias. Coordinación con departamentos responsables. Excelencia en calidad y tiempo de servicio.

Camarero

Sheraton Hotels & ResortsCamarero

Sep. 2014 - Mar. 2015Río de Janeiro, Río de Janeiro, BrasilServicio de salón en restaurante Bene. Montaje eventos. Protocolos de servicio de brunch y almuerzos de ceremonias.

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