Gustavo Pinheiro - Software Engineering Manager, Cox Automotive

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Work Background

Cox Automotive Inc.Manager Software Engineering

Jun. 2022Austin, Texas, United StatesEngineering Manager of the Release Train currently developing Upside, a vehicle wholesale platform. Working with Product teams in early stages of new product functionalities using Design Thinking techniques on Problem Discovery, followed by high level estimate and prioritization. Working with Architecture team at Epic level Solution Discovery of new functionalities adopting Microservices. Managing teams of software engineers and software testing engineers to break Epics into Features and Features into User Stories, following SAFe.

Q2ebankingSoftware Development Manager

Nov. 2019 - May. 2022Austin, Texas AreaManaging team of Software Engineers and Quality Engineers in charge of custom software extensions. Expanding team, hiring onshore and offshore Engineers. Accountable for strategic initiatives targeting a faster delivery cycle.

OnPrem Solution PartnersSoftware Development Manager

Jun. 2017 - Nov. 2019Austin, Texas AreaWorking at the Innovation and Development Center (IDC), leading cross functional teams to design and implement custom software at large clients. Using agile software development principles to guide teams in delivering first class products.

HPInformation Technology Program Manager

Nov. 2016 - Jun. 2017Austin, Texas AreaManaged the expansion of Apptio SaaS application, did the architectural design to automate ETL using AWS. Drove the adoption of Serverless Compute, decoupled services, leading to a very flexible and cost effective solution.

HPInformation Technology Project Manager of Global Regulatory Compliance IT

Jan. 2014 - Oct. 2016Austin, Texas AreaHelped the company to avoid financial penalties and keep Business Continuity by implementing several projects ranging from 3 to 12 months, following SDLC process (Scoping, Analysis, Design, Construction, UAT, Implementation, Warranty). Promoted innovation in several occasions (ran pilots for new Source Code Version Control, use of Agile versus Waterfall, use of Open Source Systems). Had a fundamental participation during the company separation (the most complex in IT history), managing the cloning of a Mission Critical Tax application (Synchro), consisting of 90+ servers (physical and cloud), software and database installation and configuration, setup of network and interfaces, unit testing, integration testing and deployment in 8 months.

VMwareGlobal Partners Support

Apr. 2013 - Jan. 2014Austin, Texas AreaIncreased customer satisfaction by providing outstanding support to VMware partners (Solution Providers, Service Providers, Technology Alliance Partners, Consulting and Integration Partners). Promoted partners engagement via Partner Enablement (Partner University, Certifications, Accreditations), Investments (MDF, Rewards, Rebates), Entitlements (NFR, IUL, Licensing).

Apple Inc.Channel Sales Support

May. 2011 - Apr. 2013Austin, Texas AreaWhile primarily responsible for order management transactions, I also acted as Business Analyst to recommend and implement several process improvements, including Brazilian electronic invoice, tax calculation updates in SAP and VERTEX platforms. Reduced errors and saved time by developing 2 important Java applications - automation of Order Entry process and ETL between 2 SAP systems. Provided support to the Account Manager, performing CPFR activities .

Blizzard EntertainmentAccount and Technical Service

Jul. 2010 - May. 2011Austin, TexasDeveloped method to trim Average Handling Time based on process analysis and improvement

VO2 triathlon & cyclesPresident/Co-Owner

Jan. 2009 - Aug. 2010Austin, Texas AreaPresident and co-founder of VO2 triathlon & cycles, a specialty store in Austin, TX. - Co-founded the company, planning and executing the business opening - Managed the store operation

Acumuladores Moura S/A. (Wayotek Battery Corp.)Commercial Manager

Jun. 2004 - Oct. 2008Puerto RicoThis was the peak of my Business Track, where as an expat executive I managed the Sales and Warehouse/Distribution operation. I implemented several changes in pricing, reseller programs, direct sales to government and large accounts. Worked diligently to develop an A Class team, boosting morale of existing team members and hiring/coaching new talent. Introduced and managed the spent batteries operation project. All these actions lead to a turnaround in the company’s P&L, propelling revenue from 1M to 6M USD and turning Wayotek into a profitable operation in 2 years, after a decade of consecutive loss.

Acumuladores Moura S/A.Sales Manager

Sep. 2002 - May. 2004Recife Area, BrazilAs a commercial Manager I built the sales operation of industrial batteries from scratch by conducting comprehensive market research, defining a clear sales strategy, presenting it to top management team, and winning their approval to implement it. Sales crossed the 1M USD mark in 24 months .

Valeo Schalter und SensorenPart-time in Project Management

May. 2002 - Aug. 2002Bietigheim, Germany- Part-time job in Valeo Sensors and Detection Systems, in Project Management Department - Bietigheim, Germany - Used MS Project and SAP to update launch of new products.

CoperionInternship

Jan. 2002 - Dec. 2002Stuttgart Area, GermanyThe internship consisted of market research, infrastructure planning, training of service personnel and development of a controlling/reporting system for the Service Centres as part of my MBA thesis.

ClaroProduct Analyst

Nov. 1999 - May. 2001Recife Area, Brazil- Created corporate customers service package for the launch of new products and services, including data transfer through CSD and Virtual Private Network

BCP S.A.Market Analyst

Jan. 1999 - Dec. 2001Recife Area, Brazil- Developed products and services based on telecom market segmentation.

Acumuladores Moura S/A.Sales Engineer

Jan. 1998 - Nov. 1999Recife Area, Brazil- Worked with the Industrial Batteries department, importing batteries from the USA and negotiating contracts with telecom providers including Motorola, Lucent Technologies, NEC. - Responsible for the the bids to government sector. - Lead the technical services nationwide, responsible for installation and warranty repairs.

Ford Motor CompanyProduction Engineer

Dec. 1994 - Jun. 1997Jaboatão Area, Brazil- Developed new devices and equipments to improve manufacturing process of automotive wire harness. - Extensive use of Quality and Management tools, including Statistical Process Control (SPC), 8 Disciplines, Failure Mode and Effect Analysis (FMEA). - Leader of the QA department during the implementation of Q1 and ISO 9002.

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