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Work Background
Emirates TransportTalent Management & Performance-Human Resources at Emirates Transport
Apr. 2022Dubai, United Arab Emirates
ARDENT Advisory & Accounting LLCHead Of Human Resources
May. 2021 - Apr. 2022Dubai, United Arab Emirates
Self-EmployedFreelance Human Resources Consultant
Dec. 2020 - May. 2021Dubai, United Arab EmiratesRecruited talent for all industries, Pharma, education, Oil &Gas, Hospitality, Finance and Retail.
Landmark GroupHead of Brand Excellence (New Opening’s | Talent Management | Brand | Training | Health & Safety)
May. 2018 - Jul. 2020Dubai Marina, Dubai, United Arab Emirates
WhitbreadDirector Human Resources, Talent Development & Performance Management
Mar. 2015 - Sep. 2017Gurugram, Haryana, India• Strategic, nimble Innovative HR Director, translate HR strategy into operational plans
•. Worked on matters relating to HR policies & procedures, Fit-for-purpose OD framework, engagement, culture, performance management, TA, leadership & talent development
• Hiring and all recruitment-related activities & Employee Benefits, C&B- Designed/ developed a competency model to attract & retain talent
• Designed/ implemented a robust talent capability review- 12% increase in internal promotion
• Secured a reduction of AED 0.2M in HR costs- Strategic Workforce planning, analytics
• Served on Senior Leadership team - strong business recommendations- like a 5.5-day working week
• Adopt Fit-For-Purpose job evaluation methods and build robust JDs
• Robust induction and OJT to support the 90-day retention process
• Periodic performance mgmt. reviews carried out (9-grid matrix)
• Payroll, Salary reviews • Talent acquisition, talent mapping, employee cycle- recruitment to exit formalities
• Achieved best employee engagement scores- shot to 94.6 from 89%
• Managed HR/ training budgets & training calendar-6 mandays • Ensured consistent delivery of Health & Safety, Fire, and Service skills
• Championed the culture - Innovated and cultivate a growth mindset
• Culturally intelligent-gives global perspective worked across regions • Led the executive performance management design, rollout and review process
• Established a Management trainees’ program and internship-reducing the manpower costs by 10%
• Reduced attrition by developing people capabilities to less than 10%
• Secured over 95% employee engagement rate • Managed all the legal issues/ Labor complaints& reduced costs by 20%
• Built employer brand and increase the employee value proposition
• Transitioned to HRIS ORACLE- support HR systems & employee life cycle
• Digital Learning is the way forward, developed content and digitalized all the training programs video creation and mobile training app (development stage)
WhitbreadDirector Training, Performance Management and Operations Excellence, Premier Inn
Sep. 2011 - Mar. 2015New Delhi, Delhi, India
WhitbreadHead of Training and Operations Excellence, Premier Inn
Oct. 2010 - Sep. 2011New Delhi Area, India- Handled all activities about Brand, Product and Services. Dubbed the ‘Purple Police’ in line with the corporate colours. My focus was to alter any aspect of our business that does not conform to our brand and its identity.
- Developed and implemented, from scratch, the overall marketing strategy for the entry of the Premier Inn brand to India. Defined the appropriate mediums by which the uniqueness of the brand could be delivered to the Indian market to generate genuine interest and excitement when the brand is launched. Devised all of Premier Inn collaterals for use both within the hotels and elsewhere.
- Adapted from the UK, I finalised the Brand Standards for India which lay out the operational standards for our brand. Devised a bi-annual brand audit (mystery guest) process to ensure that we are delivering our brand promises. Made a recommendation on the appropriateness of the use of our ‘Good Night Guarantee’ (money back guarantee) in India.
- Ensured we have a healthy, but appropriate level of exposure to the general public through various forms of communications – events, articles, press, publications etc. I also planned meticulously the image of the business in the community and considered our approach to corporate social responsibility and charitable works.
- Developed and implemented a guest feedback mechanism to enable the business to measure ‘guest recommendation’ scores. I also put in place a process for conducting frequent guest focus groups to gain first-hand feedback on our product and consistency of delivery as well as finding ways to constantly improve our offering. - Instrumental in working actively on the Food and Beverage strategy for the ongoing and upcoming hotels and handled the entire Pricing and Product value proposition
- Managed the Content Management System for the India website and also Managed the Customer Contact Centre/ Reservations for the India business.
WhitbreadService Quality, Training, Performance management and Recruitment Manager, Premier Inn
Jul. 2009 - Sep. 2010New Delhi Area, IndiaI was a part of the HR team and assist in delivering the HR strategy particularly in ensuring that all Premier Inn employees receive “World Class training, coaching and support, delivered by a professional and passionate team of trainers”. - Responsible for recruitment, coordinating and managing the entire new openings training program. - Take the lead on working with the UK brand team and Sales and Marketing Director to develop and roll out Brand Standards applicable in India. - Develop and implement PI strategy for measuring Guest Recommends and Reporting. - Develop and roll out appropriate training materials and methodologies for implementing Brand Standards, Guest Recommends and Services. - Own the Brand Audit process and ensure the Brand is operational and fully leveraged. - To make our PI training program and related material (especially in case of new openings) very detailed and well established. This training material is to be modified/ rewritten to suit the Indian ways of doing business. - To identify suitable trainers for delivering “World Class training, coaching and support” to the operation team. The trainers can be external as well as chosen from a “pool of resources” within the PI team. It is important to ensure that all trainers have been through the “Train to Train” program. - Responsible for the Guest Feedback Programm Implementation, Re-writing the Brand standards. Responsible for Training Budgets for all the internal and external Training Programmes
WhitbreadAssistant Manager, Premier Inn and Beefeater Fountain Twickenham,London,U.K.
Sep. 2008 - Jul. 2009Twickenham, Greater London, United Kingdom-Running operations for the restaurant, motivating the team, making great decisions and, above all, making sure that every guest is simply blown away by our fabulous food and service standards. - Served up Great Memories-responsible for running the show, leading and motivating my team to make our food the hero and deliver stunning service standards, put the customer at the heart of everything we do, ensuring our teams are trained and motivated. - Delegated tasks effectively and spot any training needs of my team so that my people remain the Main Ingredient of the business - Took ownership of specific business areas, like stock control or staff rotas. Drive sales and profit and come up with ideas to help make the best business decisions.
WhitbreadRestaurant Manager, Department Trainer, Performance Management and Human Resources Administrator
Feb. 2003 - Oct. 2008Premier Inn Bath Road,Heathrow, London UKManage and run the day-to-day operations of the restaurant ensuring standard operating procedures are followed. Self-audits and duty manager shifts. 110% in Brand Audit results.. highest in the region. Support the HR Officer and run the daily functioning of the HR department self-audits, recruitment, rewards and recognition, organising team days out and in-house training. Improvising the audit scores, responsible for training, rotas and achieving all the set targets on our balance scorecard whilst complying with brand standards. Manage and run the day-to-day operations of the restaurant ensuring standard operating procedures are followed. Managing the restaurant, guest complaints and daily reporting of the MIS’s. Departmental trainer and operations.
Anjuman Institute of Technology and ManagementLecturer
Oct. 2000 - Apr. 2002Mumbai,Dr Annie Beasant RoadFood and Beverage Service, Operations and Management and Housekeeping Service, Operations and Management.
The Oberoi Group, EIH Ltd.Food and Beverage
May. 1998 - Oct. 2000Nariman Point MumbaiWorked at Palms, Opening Team for Frangipani and Verandah
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