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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
🧑‍💼100%
C-level Executive
Geos
🇵🇭100%
Philippines
Work Background
Customer Service Representative
TaskUsCustomer Service Representative
Nov. 2019Quezon City, National Capital Region, Philippines●Provided a positive, empathetic, and professional attitude towards customers to address concerns in different accounts such as making a Hotel Reservation, Retail, and Healthcare Staffing. ●Retained or exceeded the targeted number of customers being assisted by the tickets created per day using Zendesk and ServiceNow CRM. ●Managed to respond to customers inquiry through phone, email, and chat channel.
Senior Travel Specialist
WNS Careers - PhilippinesSenior Travel Specialist
Jan. 2019 - Oct. 2019Quezon City, National Capital Region, Philippines●Assisted clients under corporate accounts with their travel needs such as making airline, hotel, and rental car reservations through phone, chat, and email channels. ●Utilized different GDS such as Apollo, Sabre, and Worldspan to confirm reservations. ●Collaborated with other teams in data and feedback gathering from customers that led to the email and chat channel being launched as an additional service to offer.
Customer Service Representative
TTECCustomer Service Representative
Mar. 2018 - Jan. 2019Philippines, Quezon City● Identified and assessed customer’s needs to achieve satisfaction. ● Maintained a strong relationship with the customers to ensure the quality of service provided with the volume of calls and chats being assisted daily. ● Elevated the sales of the subscriptions being offered by promoting the product to the customer.
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