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Work Background
FruitScoutVice President Operations
Dec. 2022 - Jul. 2023Vancouver, British Columbia, CanadaVP of Operations for FruitScout, a VC-backed AgTech company. Executing on FruitScout's mission to use Computer Vision and Artificial Intelligence to support fruit growers in maximizing revenue per acre. -Worked with farming customers to develop data collection processes and deliver impactful data results to inform grower decisions relating to maximizing efficiency and revenue per acre
- Managed customer relationships to ensure FruitScout product was meeting grower needs.
- Oversaw customer data management, including data processing, data engineering and customer visualizations.
- Partnered with product team to advocate for grower priorities in development of new features and optimization of FruitScout product.
- Executed Go-To-Market strategy for customer expansion in North and South America resulting in a 800% YoY increase in customer acreage.
FruitScoutVice President of Customer Success
Feb. 2022 - Dec. 2022Vancouver, British Columbia, CanadaLeading FruitScout's Customer Success team in supporting our grower customers in realizing the benefits of Precision Crop Load Management.
Garaventa LiftGlobal Head Of Information Technology
Jan. 2020 - Mar. 2022Vancouver, Canada AreaManagement of Global IT organization for Garaventa Lift, a Canadian-based multinational with manufacturing facilities on two continents and service centres around the world. Executing a Digital Transformation, making the shift from being a successful legacy manufacturing company to a digital leader in the accessibility market. Implementation of IoT solution for remote monitoring of lifts and elevators. Data Protection Officer responsible for global GDPR compliance.
iUNU, Inc.Director of Technical Support
Jul. 2018 - Oct. 2019Vancouver, Canada AreaEstablishment of a world-class support organization , delivering and maintaining cutting edge computer vision and machine learning technology to the indoor agricultural market. Collaborated with Product and DevOps teams to develop and refine rail-mounted robotic data gathering solutions deployed to customer greenhouses. Leadership of iUNU’s technical support organization, ensuring product technology performance for AgTech SaaS startup. Development and execution of strategy to increase support footprint, reduce support costs and improve customer satisfaction by establishing successful partnership with international support partner.
Canada Help DeskDirector
Jan. 2018Vancouver, BCOversight of Vancouver-based IT Services provider focusing on marine and industrial clients.
WärtsiläArea IM Manager, Americas
Jul. 2015 - Jun. 2018Vancouver, Canada AreaLeadership of Area Information Management (IM) team providing IT service, infrastructure and project management as well as Digital Transformation delivery to all Wärtsilä companies in the Americas. Relationship management of key business stakeholders to align IT capabilities and strategic plans with business strategic goals. Leadership of post-acquisition IT integrations for US & Canadian-based companies, bringing 13 companies and 16 locations on to global platform and services.
WärtsiläArea IM Manager, Americas
Oct. 2010 - Jul. 2015Houston, Texas AreaLeadership of Area Information Management (IM) team providing IT service and infrastructure management as well as IT project delivery to all Wärtsilä companies in the Americas. Relationship management of key business stakeholders to align IT capabilities and strategic plans with business strategic goals.
WärtsiläRegional IM Manager, Africa
Aug. 2008 - Oct. 2010Cape Town Area, South AfricaManaged technology infrastructure and services for African corporate offices and power plants. - Developed strong relationships with local management teams to ensure effective 2-way communication between business and IM.
- Led IT and Telecom projects across Wärtsilä African companies.
- Negotiation of local IT services contracts.
- Improved accountability of IM service partners in African locations and reduced IT equipment procurement times by an average of 60% in African companies.
Nordica Technology CorporationManaging Director
Apr. 2004 - Jul. 2008Vancouver, Canada Area- Founded and grew IT services business primarily servicing industrial and marine clients.
- Developed end to end service desk to onsite support systems to efficiently manage field support staff.
- Implemented multiple integrations between business systems and industrial production systems such as industrial control systems, CNC equipment and production line and packaging systems.
- Designed and implemented custom applications based on customer specifications using C++, Java and Javascript.
WärtsiläIT Manager (Ciserv CGL, Division of Wärtsilä)
May. 2003 - Apr. 2004Vancouver, Canada Area- Management of local IT infrastructure including telecom, LAN, WAN, server and PC infrastructure using internal and external resources.
- Improved IT purchasing by consolidating vendors and offering fixed service catalog to end users.
GENERALE D'ÉPARGNE ET DE CREDIT DE L'EST CAMEROUNProject Manager
Jan. 2002 - Jan. 2003Lomié, CameroonAs a volunteer project manager, coordinated and executed development and deployment of a computerized banking system for use in micro-credit institutions in Central Africa.
Crown PackagingSystems Support Specialist
Sep. 2000 - Dec. 2001Vancouver, Canada Area- Responsibility for support and maintenance of industrial corrugation and packaging production lines.
- Management of corporate IT infrastructure including PC’s, network and servers.
Tree Island IndustriesJunior / Senior Systems Specialist
Feb. 1999 - Jun. 2000Vancouver, Canada AreaSupport of 24/7 industrial production and packaging network, including ERP systems, industrial control systems and related IT systems.
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