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Work Background
Liberty Union High School DistrictTechnology Coordinator
Mar. 2023Brentwood, California, United StatesCoordinate and implement new technologies to enhance physical security. Upgraded outdated classroom technology to help teachers improve the student's learning experience.
Federal Reserve Bank of S.F.Senior IT Support Specialist
Jul. 2015 - Mar. 2023San Francisco Bay AreaAnalyze and troubleshoot all levels of desktop, application, and network issues and notify appropriate team members. Identified, researched, and resolved technical problems, including documenting and monitoring issues in cases to ensure satisfactory and timely resolution.
Alere Home Monitoring, Inc. Technical Support/Analyst II
Jun. 2014 - Jul. 2015Livermore, California, United StatesHired to refine processes, procedures, and documentation. Reduced desktop/laptop deployment procedures by 80%.
Federal Reserve Bank of S.F. Desktop Deployment Specialist
Mar. 2012 - Jul. 2014San Francisco Bay AreaHelped migrate employees from Windows XP to Windows 7 and Lotus Notes to Office 2010.
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