Freia Tamara Wollschläger de Karolys

Consultant/Coach @Self-employed

Consumer IndustryConsumer segmentationCRM managerBusiness Development ManagerSales ManagerAccount ManagerEvent ProducerPR ManagerCommunications ManagerSales & BizDevC-level ExecutiveMarketingResearcherCustomer ServiceConsultingEducationClient Relations SpecialistSoft Skills Trainer

Rooted in German beginnings and enriched by decades in Ecuador, my hospitality journey began with a heartfelt commitment to education during a social year in Ecuador. The spark for this dynamic industry ignited during an apprenticeship at Quito's premier hotel, where I developed a profound passion for customer service and operational excellence. My career took flight—literally—with Lufthansa, where I combined language studies and global exposure as a flight attendant. In 1990, love brought me back to Ecuador, where I continued my aviation journey with Lufthansa before finding my professional home at Metropolitan Touring. Over 26 remarkable years, I played a pivotal role in shaping exceptional customer experiences and fostering strong client relationships in the travel and hospitality sector. Today, as an independent consultant and coach, I channel my expertise to help businesses across industries enhance their customer approach and elevate the client experience. I specialize in empowering teams to create meaningful connections with their customers, refining service delivery, and aligning business strategies with client expectations to drive loyalty and success. My passion lies in sharing actionable insights and proven strategies drawn from my lifelong dedication to hospitality. Whether through workshops, one-on-one coaching, or consulting projects, my mission is to help businesses cultivate a culture of excellence that resonates with their customers.

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South Africa

Work Background

Consultant

Self-employedConsultant

Oct. 2023As a 'hospitality whisperer' I assist businesses in achieving their objectives within the hospitality sector and beyond. My mission is straightforward: to offer meticulously crafted strategies aimed at positioning businesses effectively in the market, nurturing robust client relationships, devising comprehensive communication and PR plans, and catalyzing sales growth. I specialize in delving into the intricacies that others might overlook, providing tailored consultation and guidance to enhance both operations and guest experiences. Additionally, as a 'travel artisan,' I emerge when curating bespoke itineraries, specializing in off-the-beaten-path experiences for seekers of unique adventures. Whether it's uncovering hidden gems in Ecuador or designing immersive travel experiences throughout South America, I thrive on delivering moments that leave a lasting impression.

Director Public Relations Ecuador

Metropolitan TouringDirector Public Relations Ecuador

Jan. 2021 - Jul. 2023Quito, Pichincha, Ecuador

Director Product Development

Metropolitan TouringDirector Product Development

Jan. 2019 - Dec. 2020

Commercial Director

Metropolitan TouringCommercial Director

Jun. 1997 - Dec. 2018Quito

Airline Employee

LufthansaAirline Employee

Apr. 1992 - Jun. 1997Quito, Pichincha, Ecuador

Flight Attendant

LufthansaFlight Attendant

Jun. 1989 - Mar. 1992Frankfurt am Main, Hesse, Germany

Student

Bonn-Rhein-Sieg University of Applied SciencesStudent

Mar. 1988 - Mar. 1989Bonn, North Rhine-Westphalia, Germany

Apprentice

Hilton Colón Quito Apprentice

May. 1987 - Feb. 1988Quito Canton, Pichincha, Ecuador

Volunteer

Bischöfliche Aktion Adveniat e.V.Volunteer

Jun. 1986 - May. 1987Santa María del Toachi, Santo Domingo de los Tsáchilas, Ecuador

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