Rooted in German beginnings and enriched by decades in Ecuador, my hospitality journey began with a heartfelt commitment to education during a social year in Ecuador. The spark for this dynamic industry ignited during an apprenticeship at Quito's premier hotel, where I developed a profound passion for customer service and operational excellence.
My career took flight—literally—with Lufthansa, where I combined language studies and global exposure as a flight attendant. In 1990, love brought me back to Ecuador, where I continued my aviation journey with Lufthansa before finding my professional home at Metropolitan Touring. Over 26 remarkable years, I played a pivotal role in shaping exceptional customer experiences and fostering strong client relationships in the travel and hospitality sector.
Today, as an independent consultant and coach, I channel my expertise to help businesses across industries enhance their customer approach and elevate the client experience. I specialize in empowering teams to create meaningful connections with their customers, refining service delivery, and aligning business strategies with client expectations to drive loyalty and success.
My passion lies in sharing actionable insights and proven strategies drawn from my lifelong dedication to hospitality. Whether through workshops, one-on-one coaching, or consulting projects, my mission is to help businesses cultivate a culture of excellence that resonates with their customers.More...