Teri Thelen

Sr Service Delivery Manager @Excis

🎓 StudentGraduate Student

Excis is a global IT support company that provides services in more than 100 countries. As the Sr Service Delivery Manager, Teri Thelen plays a crucial role in overseeing the delivery of services to clients and ensuring customer satisfaction. Her responsibilities include managing the service delivery team, developing and implementing service delivery processes, and maintaining relationships with clients. She is also responsible for managing the budget and resources for service delivery, and ensuring that the company meets its service delivery targets. Thelen's role is critical in ensuring that Excis continues to provide high quality IT support services to its clients worldwide.

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Work Background

Sr Service Delivery Manager

Excis ComplianceSr Service Delivery Manager

Feb. 2023 - Jun. 2024

Service Delivery Manager

nscglobalService Delivery Manager

Aug. 2014 - Feb. 2023Texas, Arkansas, Oklahoma, Colorado, Louisiana, New MexicoService Area Manager at NSCGlobal, formerly Atos, formerly Siemens. Same duties as Resource Manager for Atos

Resource Manager

AtosResource Manager

Apr. 2002 - Aug. 2014

Manager

Mar. 1997 - Apr. 2002

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