Daniel Blagoev is a dedicated IT Support Specialist with over eight years of experience in managing and resolving complex technical issues for multinational corporations. Known for his exceptional problem-solving skills and customer-centric approach, Daniel has successfully improved system efficiency and user satisfaction by implementing innovative support solutions. He holds a Bachelor's degree in Information Technology and is certified in multiple IT service management frameworks. Outside of work, Daniel is passionate about mentoring aspiring IT professionals and staying updated with the latest technological advancements.More...
Teri Thelen
Sr Service Delivery Manager@Excis
Verified
Excis is a global IT support company that provides services in more than 100 countries. As the Sr Service Delivery Manager, Teri Thelen plays a crucial role in overseeing the delivery of services to clients and ensuring customer satisfaction. Her responsibilities include managing the service delivery team, developing and implementing service delivery processes, and maintaining relationships with clients. She is also responsible for managing the budget and resources for service delivery, and ensuring that the company meets its service delivery targets. Thelen's role is critical in ensuring that Excis continues to provide high quality IT support services to its clients worldwide.More...