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Sr Program Manager with Ecclectic Skillset and 20+ years of gaining knowledge & experience
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Network Power<100 people
Roles
💸83%
Marketing
✨66%
Business Owner
🔥50%
Startup Founder
Geos
🇿🇦33%
South Africa
🇦🇪16%
United Arab Emirates
Work Background
GigapowerSenior Program Manager - Comms, Gigapower Delivery Management
Mar. 2023 - Oct. 2023Chicago, Illinois, United States · RemoteUtilize my expertise in communication program management to lead and support the planning and implementation of all internal communications around the “Day One” activities for the launch of Gigapower. Collaborated with team members to develop key internal communication pieces to enable a smooth transition for team members moving from AT&T to Gigapower and to define the communication processes needed to manage the change requests flowing between AT&T and Gigapower Program Management teams. Assisted the legal and finance teams in defining and developing documentation of Gigapower’s Corporate Compliance and Financial Procedures, including the documentation of process and user guides.
Used my extensive experience building reporting content to develop the reporting process for quarterly Board of Directors meetings, monthly Operations Reviews, and weekly project status updates, including planning processes for gathering data and developing PowerPoint slides for presentation at all levels from the Boardroom to regional project managers.
VerizonNational Program Manager, Verizon Integrated Learning Schools - VILS
Jul. 2021 - Aug. 2022Chicago, Illinois, United StatesProvided Program Management on a National level for the Verizon Innovative Learning program; ensuring markets implemented 5G solutions to schools and community centers per the annual plan of record
Collaborated across multiple teams to define and implement processes to improve results for the VILS program which resulted in a 150% increase in successful project completion from 2021 to 2022.
Liaised between Corporate Social Responsibility, our non-profit partners, and the engineers in each market across the country to plan, coordinate and implement activities required to bring 5G solutions to computer labs in schools and community centers
FreelanceProject Management & Content Consultant
Jun. 2019Dallas/Fort Worth Area• Work with clients to define communication and digital marketing strategies
• Manage projects and make recommendations for process improvements
• Collaborate with clients to perform websites audits and optimization
• Work with clients on planning and writing blogs, case studies, eNewsletters and emails.
VerizonStaff Consultant, Mergers & Acquisition Support
Nov. 2017 - Jan. 2019Irving, TexasCoordinated the consolidation of assets for corporate acquisitions (people, products and systems) across multiple organizations around the world.
VerizonSenior Staff Consultant - Executive Communications, Telecom IT
Jun. 2008 - Nov. 2017Responsible for the creation of weekly, monthly and quarterly program level status of strategic desktop projects for the IT Sales and Marketing Systems organization
-- Interfaced with multiple development teams to gather status, create and edit documentation
-- Consolidated materials to produce reports and slides for executive level consumption
VerizonProgram Manager - Service Assurance & Support, Retail Markets
Jun. 2006 - May. 2008Oversight of multi-million dollar budget for the Voice Portal and Self Service Program
-- Liased between IT PMs and Business owners to ensure focus on strategic projects, monitor status, and ensure requirements were met.
-- Prepared weekly executive status reports covering spend rate, project status and program priorities.
VerizonProgram Manager - Senior Staff Consultant - Network Systems Support
Mar. 2005 - Jun. 2006Managed multi-million dollar annual budget for the Network Services Organization
-- Liaised with business owners, IT PMs and Finance to manage budget, project timelines and priorities
Designed and implemented change management process for the Network Services System Support organization
-- Presented to leaders across the organization to gain buy in
-- Implemented process within team and facilitated weekly sessions to manage the processes and ongoing changes
VerizonManager, Client Services/Requirements – Marketing Data Warehouse
Jun. 2003 - Mar. 2005•Acted as the interface between the business owners and IT to define and refine user requirements for the Enterprise Data Warehouse (aEDW).
•Defined and implemented requirements processes for the Marketing Data Warehouse team and managed the completion of over 25 sets of requirements in 2004 alone for data feeds into and out of the warehouse, as well as BI tool reporting.
•Managed through two re-organizations of the Data Warehouse Implementation team. This included overcoming a high turnover rate at the beginning of 2004, and the re-staffing of the team to support the commitments to the business.
•Acted as mentor for team members to assist them in growing into the requirements roles expected of them.
•Defined and implemented the Client Help Desk process for the Marketing Data Warehouse team in six months, enabling the MDW team the ability to better service the ever-growing user population.
•Collaborated with peers to define the project development process for the Marketing Data Warehouse.
•Teamed with peer organization to define the Business Intelligence project prioritization and requirements process
•Data analysis focused on identifying the root cause of data issues in the warehouse
VERIZON NYNEX LONG DISTANCE COManager, Requirements, Analysis & Design – Integrated Decision Support System
Mar. 2001 - Jun. 2003•Managed schedule for the procurement and development of the billing, service order and provisioning system feeds for integration in the Long Distance Data Warehouse.
•Successfully teamed with data and business owners to develop requirements and procure feeds from major operational systems. This task included process and system analysis of each system, requirements gathering sessions and working through the issues associated with setting up the transmission of an operational feed to our team.
•Collaborated with the iDSS Development Team in the creation of the specifications for the architectural strategy of the iDSS Long Distance data warehouse •Facilitated weekly status meetings for all current projects and ad hoc reporting within the team
•Oversight of the design and development of all data models developed by the team to insure consistency with overall data warehouse strategy. •Responsible for the on-going data integrity of the data housed within the data warehouse and the development of test plans to monitor to daily data loads and outputs.
•Designed and hired team to allow for efficient handling of numerous reporting requests, the implementation of new data into the warehouse, and the management of on-going data integrity within the warehouse.
•Defined processes to manage production-reporting tasks
•Worked with business owners to reverse engineer existing reporting to allow for the shutdown of the legacy reporting systems.
VERIZON NYNEX LONG DISTANCE COTeam Lead, Integration Planning & Requirements Development – iDSS
Aug. 1999 - Mar. 2001•Developed and Managed Project Schedule for the procurement and development of the billing, service order and provisioning system feeds for integration in the Long Distance Data Warehouse.
•Successfully teamed with data and business owners to develop requirements and feeds from major operational systems, including service order (NOCV, DMSS, SOP), billing (CBSS, eTrak & CRIS/CRE) and provisioning (AMS, GNI/USAN). This task included process and system analysis of each system, requirements gathering sessions and working through the issues associated with setting up the transmission of an operational feed to our team.
•Work with iDSS Development Team in the creation of the specifications for the architectural strategy of the iDSS Long Distance data warehouse. My team was responsible for the definition and documentation of all business rules applied to the data as it was loaded into the warehouse.
•Monitor, and act as mentor for, all team members working in the Requirements and Validation team, including the facilitation of weekly status meetings for all current projects and ad hoc reporting within the team.
•Oversaw the design and development of all data models developed by the team to insure consistency with overall data warehouse strategy. •Assisted Team Manager in the hiring of new team members through the screening of resumes and initial interviews.
•Acted as liaison between Performance Assurance Team and iDSS Requirements and Development teams to define reporting requirements from a data perspective.
•Teamed with Development Manager to create process for project hand off between teams.
•Developed Validation process and standards documentation for Requirements & Validation team.
•Responsible for the development of ad hoc’s requested from the team, including development of logical design and the SQL statements.
GTECCProject Lead, Reporting, Requirements and Database Development-Performance Management
Sep. 1998 - Aug. 1999•Project Lead for Calling Card (Personix, AMS, DMSS), Repair (TAS) and Call Center Reporting (Multiple ACD Systems).
•Worked with development team to automate reporting processes.
•Responsible for all ad hoc reporting within the group for my subject matter areas.
•Responsible for process analysis and requirements development for subject matter areas when new data was needed for reporting enhancements.
•Requirements Lead for the procurement of data feeds from Personix, Card Services, NOCV, DMSS and CBSS.
•Completed validation process on data feeds from Personix and Card Services.
•Completed initial validation processes on CBSS data.
•Responsible for the weekly production of all reporting for each area.
•Functioned as Requirements Lead for Performance Management in the development of the GTELD Calling Card Account Management System (CCAMS).
•Developed requirements and worked with contacts from each agency for the procurement of daily ACD data from the call centers. •Developed process and data flow diagrams for Long Distance, Strategic Accounts and CLEC repair processes.
•Monitored and insured data integrity of LD Repair reporting database.
•Gathered requirements, designed and developed an Access database to house data to support the production of monthly and ad hoc reporting for Long Distance Billing (Unbillables, Uncollectables and Post-Bill adjustments).
The Peninsula Group, IncInvestor Relations Administrator
May. 1994 - Sep. 1998•Responsible for the full system life cycle development of an Access database to manage investor accounts and payment history.
•Facilitated all annual investor meetings, including scheduling and setup of meetings, and development of annual reports.
•Completed all asset transfers for investors, including regular communication with investors and brokers.
•Managed the quarterly mailings, including the printing and distribution of dividend checks and the production of investor newsletters.
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