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Work Background
VMwareCompliance Analyst
Jan. 2021 - Nov. 2023
Stork Enterprises, Inc.IT and Social Media Specialist
May. 2020 - Dec. 2020• Create and maintain ‘How To’ documents for repeatable steps to avoid bottleneck processes that rely on one person
• Design social media campaigns for common platforms including digital signage • Manage on-going projects for building improvement. Interface with all vendors for quick results and less outage time
• Collaborate with owners and directors for external advertising campaigns
GE Transportation, a Wabtec companyPrecision Dispatch System (PDS) – Software Quality Tester
Nov. 2018 - Dec. 2019Melbourne, Florida, United States• Designed test scenarios to test the automation of issuing Track Warrants to trains for Norfolk Southern
• Created detailed, comprehensive test cases and plans that were used during integration testing and later to create automated test scripts
• Participated in Agile process to increase team productivity and collaboration between testing and development
• Reviewed code design based on acceptance criteria provided by product owner
FedEx ServicesEnterprise Compliance – Senior Business Advisor
Mar. 2015 - May. 2017Memphis, Tennessee, United States• Provided support to 17 VP Organizations for PCI, SOX and HIPAA regulations (Across the US and Asia)
• Trained VP representatives on compliant interpretations to ensure correct data was collected • Interfaced directly with QSA and SOX auditors to enable streamlined communications to VP organizations
• Created and maintained compliance team’s website for communication purposes
FedEx ServicesEnterprise Information Systems – Senior Business Analyst (
Nov. 2010 - Mar. 2015Memphis, Tennessee, United States• Trained new configuration management process across FedEx Services (used by over 3500 employees)
• Created requirements for new configuration management tool
• Interfaced with support teams to enable integration to an automated process for reducing human error
• Supported application migration to new Data Center with automated configuration management tool (over 400 applications)
FedEx ServicesConfiguration Management – Senior Business Analyst
Jul. 2007 - Nov. 2010Memphis, Tennessee, United States• Managed all support team requests from 6 test levels through production • Acted as Load Manager for all quarterly production implementations by using automated delivery tools
• Led the PCI effort to upgrade Fedex.com Web Servers to PCI certified SSL level
• Interfaced between all Customer Automation to Perimeter Security in InfoSec for all firewall rules that were requested
FedEx ServicesBST Test Environment Management – Senior Test Engineer
Mar. 2004 - Jul. 2007Memphis, Tennessee, United States• Interfaced between development and testing teams for 6 levels of test • Led troubleshooting swat teams for faster recovery and less downtime
• Created Service Level Agreements between our team and our business partners
• Tracked quality assurance metrics to ensure quality was continually improved
FedEx ServicesCRST Revenue Testing - Senior Test Engineer
May. 2001 - Mar. 2004Orlando, Florida, United States• Managed resource allocation for multiple business function testing
• Facilitated problem resolution to help decrease testing outage time • Managed software fixes so they were retested and verified promptly for stronger validation
• Monitored debugging against test cases to ensure quality software was delivered
Inventa TechnologiesDatabase Administrator
Apr. 2000 - Mar. 2001Boston, Massachusetts, United States• Converted Microsoft SQL Server stored procedures to Oracle 8 PL-SQL stored procedures • Performed performance and tuning to application stored procedures
• Delivered “proof of concept” for converting Microsoft Visual C++ with foundation class to Linux platform with top leading conversion tools: MainSoft’s MainWin and Bristol Technology’s Wind/U
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