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Work Background
Brooklyn Tech Support, LLCFounder & CEO
Mar. 2020Brooklyn, New York, United States · HybridWhat We Offer
Our team of experts and partners collaborate to bring On-Demand and Managed IT end-to-end flexible, reliable and efficient solutions for your IT infrastructure and business collaboration tools to boots your team productivity. On-Demand & Managed IT - IT Consulting
- IT Help Desk
- Hardware Repair
- PC & Mac Support
- Data Backup
- Disk Clone/Ghost
- Unified Communications
- Workspace Maintenance
- Virtualization
- Co-Managed Services
- Antivirus / Duo Security (2FA) Networking - Network Installation
- Server Installation
- Structured Cabling
- WiFi Installation
- Active Directory
- CCTV/IPVMS Installation
- Site to Site VPN
- Fiber Optic
- Network Security Business Application Services - Software Installation
- Microsoft 365
- Salesforce
- Web Design
- Web Hosting
- E-commerce
- Software As A Service (SaaS)
- Custom Development
- Zendesk Private Apps
EmpleosNYCFounder
Aug. 2018United StatesJobs Directory / Job Board
Directorio de Empleos / Bolsa de Empleos
Jomashop.comIT Manager
Dec. 2017Brooklyn, New York- Proactively monitors network performance (WAN / LAN / WLAN) and escalate issues.
Reviews, analyzes, and evaluates business IT systems and user needs.
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Take responsibility for projects and solutions within the larger business initiative.
- Handle business-critical IT tasks and systems administration.
- Research and evaluate emerging technologies, hardware, and software.
- Track and maintain hardware and software inventory.
- Supervise the IT Department to develop and maintain policies, work instructions, and training materials.
- Infrastructure Management: Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, networks, and hardware. Ensure the security, compliance, and integrity of data, systems, and networks through regular monitoring and proactive measures. Manage vendor relationships and negotiate contracts for IT services and equipment.
- Develop and execute disaster planning and maintain data backups.
- Strategic Planning: Develop and execute IT strategies that align with the company's business objectives. Identify opportunities for technological advancements and innovation to enhance business processes and productivity.
- Create and manage the IT budget, tracking expenditures and ensuring cost-effectiveness.
- User Support and Training: Provide technical support to end-users (onsite and remote), troubleshoot, and resolve.
Jomashop.comIT Support
Jan. 2017 - Dec. 2017Brooklyn, New York- Installing and Configuring Computer Hardware Operating Systems and Applications.
- Monitoring and Maintaining Computers Systems and Phones Systems (Cisco/Yealink).
- VOIP Administrator and Support (Cisco/Asterisk).
- LAN Support.
- Troubleshooting Systems Issues (PC/LAN).
- Metal Detector Support (Hardware and Software).
- Structured Cabling.
- UniFi Controller Management
- CCTV (Digital Watchdog System)
- Conveyor System and Printer Support
- Labeling Printer Support
- Boldchat Support (Contact Center Application)
Jomashop.comWarehouse Manager
Oct. 2016 - Jan. 2017Brooklyn, New York- Manage Incoming Inventory.
- Support Labeling Machines and Data Scanners.
- Conveyor Belt Support.
- Identify and Implement Process.
- Managing Assembly Lines.
- Training and Supervising Staff.
- High Volume Traffic.
AZ Metro (AriZona)Sales RepAZ
Jul. 2016 - Oct. 2016Brooklyn, New York- Sale new products.
- Open new accounts.
- Take orders from customers by day route.
- Make sales reports.
Patterson Chase & Co IncSales Associate
Apr. 2015 - Jun. 2016Bronx , NY- Products Delivery.
- Retail and Direct Sales .
- Collect money from customers.
Orange DominicanaAdministrador CTI&IVR / CTI&IVR Administrator
May. 2012 - May. 2014Dominican Republic- Manage infrastructure IP Telephony and CTI Voice and ensure the quality
and availability of the same.
- Analyze and identify solutions to incidents and / or problems presented in CTI platforms in the shortest time possible, to maintain quality of the service.
- Monitored CTI infrastructure to keep the applications updated and both
software functionality.
- Provide level II support on CTI / VOICE applications. Research and
implement the solution of the problem. Being point of contact with suppliers
escalations in level III.
- Analyze and implement production deliverables received in the area of
development concerning the related platform IVR / CTI / VOICE.
- Keep KPI Telephony and CTI within the established agreements, conducting
monitoring and analysis of historical statistics, performance tuning.
Orange DominicanaTécnico CTI&IVR / CTI&IVR Technician (IVR Platforms – Call Center Support)
Nov. 2011 - Apr. 2012Santo Domingo, República Dominicana- Manage infrastructure IP Telephony and CTI Voice and ensure the quality
and availability of the same.
- Analyze and identify solutions to incidents and / or problems presented in
CTI platforms in the shortest time possible, to maintain quality of the service.
- Monitored CTI infrastructure to keep the applications updated and both
software functionality.
- Provide level II support on CTI / VOICE applications. Research and
implement the solution of the problem.
Orange DominicanaUser Support PC & Lan
Sep. 2008 - Nov. 2011Santo Domingo, República Dominicana- Computer Setup and Installation Equipment.
- Installing and Configuring Applications.
- Troubleshooting Hardware and Software Incident.
- Run Movements Equipment.
- Fix Network Connection Incident.
- Monitoring and Solution to Computer Problems.
- Support "in situ" User Requests.
- DHCP administration.
- Manage and Update Images Computer Equipment.
- Manage and Update Computer Equipment Inventory.
- Managing Printers.
- Preventive Maintenance Computer Equipment.
Grupo ConsolidadoTechnology Manager
Jul. 2008 - Sep. 2008- Periodically performs strategic and operational plans.
- Manages the resources under its responsibility.
- Directs assessment processes and technological change.
- Proposes the use of technological tools in the work environment of the users.
- Provides consultations in the support functions, systems development and
management of information technology and / or communication.
- Participate in meetings and / or committees.
- Evaluates software and / or hardware to be acquired by the institution.
Conexion - Call Center and InternetCEO
Sep. 2005 - Aug. 2009Santo Domingo, Dominican Republic
PC GalleryTechnical Support & RMA
Feb. 2005 - Dec. 2005Santo Domingo- Resolve Hardware and Software Issues.
- Monitoring and Solving Computer Problems.
- Preventive Maintenance Computer Equipment.
- Repair, Maintenance and Consulting Computer Equipment.
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