ZipRecruiterVP of Key Account Management & Support
Jan. 2015 - Apr. 2017Santa Monica, CaliforniaThe mission of the Enterprise Account Management & Support team at ZipRecruiter is to ensure the success of our enterprise-level customers through high-touch account management and support that begins at onboarding. Comprised of industry veterans, elite customer management personnel and tech savvy support personnel, the Enterprise Account Management & Support team provides world-class support and guidance to our enterprise customers. As VP of Enterprise Account Management & Support, my role consists of: optimizing process and procedure, identifying solutions that promote efficiency and greater ability to serve enterprise customers, organizing continual training so as to provide expert product and service knowledge and continuous improvement in achieving customer success resulting in greater value to enterprise customers and the organization.