FrequencySenior Product Designer
Apr. 2022 - Jan. 2024Beverly Hills, California, United States- Working with Product, Engineering, and Customer Success teams, I designed a monitoring tool (CONNECT) with actionable alerts, enabling clients to self-service common issues, resulting in less down time for clients, 35% fewer customer support calls, and contributing to increased software sales.
- Worked with the head of design to create design systems in Figma for both the Frequency Studio software, and the Frequency marketing website, enabling faster design and iteration of product and web features, resulting in a 50% reduction in Studio tool design.
- Led multiple feature designs end-to-end for Frequency Studio software, contributing to company strategy, conducting research, building and testing user flows, wireframes, and complex prototypes in Figma, and overseeing implementation by engineering.