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Work Background
AmdocsProduct Owner
Aug. 2023 - Oct. 2023Mississauga, Ontario, Canada · Hybrid• Responsible for leading the development and execution of product strategies; collaborating with cross-functional teams to ensure quality and delivery.
• Technical support specialist
AmdocsProfessional Services Specialist
Jun. 2017 - Aug. 2023Toronto, Ontario, Canada · Hybrid• 2nd runner-up in Sparkz 2023 Innovation Campaign, by designing, developing and demonstrating a new way to leverage data capabilities improving results and commercial opportunities.
• Lead identification of opportunities with Bell (US$6MM); Collaborate with Senior Management teams and technical stakeholders to understand business needs on technical development and optimization improvement.
• Proactively developed all-new data analysis to support the Sales Team, resulting an in 80% increase in service delivery.
• Established strong customer relationships which led to multi-year contract renewals with Bell (5 years).
• Supported deploy the first propriety enterprise platform into cloud environment ensuring long-term contract (5 years).
• Identified and solved product gaps by developing solutions using new technology (python, data handling, and analytics) that reduced user interaction and increased response time by 70%.
• Instituted a new training method by creating guiding videos, presentations, and documentation which became company standard.
• On Site Consultant for ActixOne platform providing support from optimization to application functionalities.
• Developed 50+ use cases for multiple customers (Bell, T-Mobile) improving system usability and helping users to reach faster results.
AmdocsSenior Technical Consultant
Mar. 2014 - Jun. 2017Rio de Janeiro, Brazil · On-site• Established strong customer relationships which led to multi-year contract renewals with Nextel (2 years).
• Identified and solved product gaps by developing solutions using new technology (python, data handling, and analytics) that reduced user interaction and increased response time by 70%.
• On Site Consultant for ActixOne platform providing support from optimization to application functionalities.
• Developed 20+ use cases for multiple customers (Nextel, Claro, TIM) improving system usability and helping users to reach faster results.
Beer & Bier - Cervejas EspeciaisDirector - Co-Owner
Oct. 2013 - Jun. 2017Rio de Janeiro, Rio de Janeiro, Brazil• Researched and identified new business opportunities and strategized new marketing campaign; increased client base by 15% and reduced client acquisition costs by 10%
• Promoted business development at trade fairs; secured multiple years of sales contracts; led to an average 20% increase in sales revenue
• Negotiated improved contract terms with key suppliers; resulting in a 20% reduction in monthly expenses
• Designed customized solutions using process automation to handle operational bottlenecks improving logistics timeframe by more than 50%
• Managed quality of eCommerce portal and customer relations guaranteeing 24/7 service
• Directed door-to-door product delivery country-wide; ensuring product quality and fast conflict resolution
ConsultantRF and Developer Consultant Engineer
May. 2012 - Mar. 2014Rio de Janeiro and São Paulo, Brazil• Managed multiple, concurrent project teams ensuring fast and reliable delivery on projects
• RF optimization on multi-vendor networks (Nokia, Huawei, Ericsson)
• Led meetings with client management teams to understand business requirements and align future project tasks, ensuring clear results and client stakeholders' confidence in projects
• Communicated with field team improving results and accelerating project delivery by 30%
• Excelled at data analysis, optimization, and planning; developed applications for work optimization, reporting, and daily tasks reducing teams' overhead work by more than 50%
Web RadarDevelopment engineer and product support
Jan. 2011 - May. 2012Rio de Janeiro , BrazilDeveloped new solutions and optimizations to improve WebRadar Quality NetSystem product. Kept up to date with 3GPP and vendors’ technical standards to develop technical documentation. Monitoring of service’s quality, data handling and analysis. Customer support for multiple accounts (Brazil and other Latin American clients).
TIMTelecommunications Engineer
May. 2009 - Jan. 2011Rio de Janeiro, BrazilDevelopment of company’s technical standards (UMTS and GSM) and new analysis, network quality assurance and co-work with optimization team. Team lead with vendor on new sites/optimization project. Report and technical documentation development assuring a faster and more reliable control.
Aircom InternationalConsultant Trainee
May. 2008 - Apr. 2009Rio de Janeiro, BrazilNetwork planning, project development and quality assurance of cellular networks. Projected outdoor and indoor solutions, frequency planning, KPI analysis. Homologation of new BTSs with the governmental entity. Development of new analysis tools and conducted device/driving tests.
ClaroRadio Frequency Optimization Intern
Jan. 2006 - Dec. 2008Rio de Janeiro, BrazilProvided physical and logical optimization of GSM sites. Conducted site surveys and projected indoor and outdoor solutions. Other tasks included frequency planning, network quality assurance, development of tools for work optimization and driving/walking test.
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