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Work Background
CiscoBusiness Development Manager
May. 2023 - Mar. 2024United StatesI accelerated business deals and enhanced corporate upsells by using Cisco's Compass program to analyze historical and current sales insights. I collaborated with sales teams to evaluate customer analytics and provided actionable business recommendations that drove additional revenue opportunities for customers. • Coordinated with various departments to analyze market trends, customer preferences, and competitor activities to identify new business opportunities. • Implemented key performance indicators (KPIs) and conducted regular reviews to track progress, providing actionable insights for strategic decision-making.
RAY · ALLEN, Inc.Customer Success Manager - Team Lead
Apr. 2022 - May. 2023United StatesAs the Team Lead, I collaborated with the Vice President of Service Delivery to expand the Customer Success Management (CSM) team and onboard new talent by conducting first round interviews and the vetting process. I developed and implemented new processes and procedures to enhance team performance and improve client interactions, driving growth and efficiency within the department.
RAY · ALLEN, Inc.Customer Success Manager
Jul. 2016 - May. 2023Greater Denver AreaSuccessfully managed a diverse portfolio of accounts with values up to $30M+, achieving renewal rates of 95% for annual and multi-year contracts. Achieved a 75% success rate for upsell opportunities, contributing to sustained revenue growth. Acted as the primary contact for clients, resolving escalated vendor issues promptly and effectively to ensure superior client service. Utilized Salesforce for efficient opportunity management and tracking. Key Achievements: Client Experience Improvement: Ensured a better customer experience for enterprise IT asset management solutions. Quarterly Business Reviews: Orchestrated quarterly business reviews, fostering collaboration between client and partner teams to drive continuous improvement and identify expansion opportunities. Process Design & Optimization: Designed and implemented processes for IT asset reconciliation across multiple countries, streamlining credit submission and financial reconciliation procedures.
ManpowerGroupProject Manager at IBM
Aug. 2009 - Jun. 2016Dallas/Fort Worth AreaI led comprehensive project management efforts, meticulously monitoring performance metrics and delivering impactful presentations and reports to the executive team annually. I developed an efficient maintenance quote creation process for Contract Managers working with Cisco, Juniper, and Arista. My responsibilities included producing weekly deliverables such as detailed product tracking, price/forecasting reports, and managing labor hour tracking and invoicing. I mentored new hires, enhancing their skills and ensuring adherence to company standards. By employing advanced data analysis techniques, I optimized prospect segmentation and referral potential and utilized strategic negotiation tactics to secure high-value partnerships. Project Management Excellence: Secured consecutive terms as project manager, initially as an employee and later as a contractor at a Fortune 50 enterprise technology corporation, demonstrating a consistent track record of excellence. Maintenance Contract Management: Managed a portfolio of maintenance contracts valued at over $10M, fostering collaborative relationships with leading vendors such as Cisco, Juniper, Arista, and Aruba. Executive Reporting: Oversaw maintenance contracts exceeding $1M, consistently providing detailed reports and presentations to executive stakeholders.
IBMProject Manager
Aug. 2006 - Aug. 2009Dallas/Fort Worth AreaOversee projects ranging from $10 Thousand to $1 Million+.
Reconcile project financials and monthly forecasts
Oversee ordering and delivery of products and services from multiple vendors
Provide customer service and problem resolution
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