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Work Background
The Andover CompaniesSenior QA/ Lead
Dec. 2024 - Apr. 2025Massachusetts, United StatesIn my role as a Senior QA/Lead at Andover Properties, I was responsible for developing and maintaining test cases, conducting manual and automated testing, and establishing quality standards within the QA team. I collaborated with product managers, underwriters, developers, and stakeholders to ensure testing coverage and timely defect resolution.
Sentara HealthSenior QA/UAT Lead , Sentara, Arlington
Sep. 2023 - Nov. 2024Virginia Beach, Virginia, United StatesIn my role as a Senior QA/UAT Lead at Sentara Health, I spearheaded Salesforce testing for small business and broker processes, ensuring compliance and data validation. By collaborating with cross-functional teams, I successfully delivered high-quality solutions for end-to-end customer quoting. Additionally, I supported efficient workflows by enabling the printing and shipping of customer healthcare ID cards.
Cook County health Quality Assurance Lead Salesforce
May. 2023 - Sep. 2024Chicago, Illinois, United States● Manual Testing: Conducting thorough manual testing of Salesforce Lightning, ensuring it meets healthcare requirements.
● Healthcare Domain Knowledge: Understanding healthcare processes, regulations, and standards to ensure compliance.
● Lightning Experience: Testing and validating Lightning components and workflows for a seamless user experience.
● Omni Channel: Verifying the configuration and functionality of Omni Channel, enabling efficient customer interaction management across channels.
● IVR Integration: Overseeing the integration of Interactive Voice Response (IVR) systems with Salesforce, ensuring proper data synchronization and workflow functionality.
● Test Planning: Developing a comprehensive test strategy and plan, prioritizing critical scenarios for healthcare processes.
● Defect Management: Tracking, prioritizing, and resolving defects identified during testing in collaboration with stakeholders.
● Collaboration and Communication: Coordinating with cross-functional teams and providing regular updates on quality status.
Sentara HealthQuality Assurance Lead Salesforce
Jan. 2023 - May. 2023Virginia, United States● Customization Components: Utilize the flexibility of Salesforce Lightning to design a dashboard that is customization based on the specific needs of the call center agents. Allow agents to choose and rearrange components according to their preferences.
● Key Metrics: Include relevant metrics that help agents monitor their performance and prioritize their tasks. These metrics may include the number of calls answered, average call duration, average wait time, patient satisfaction ratings, and any specific healthcare-related metrics such as patient wait times or case resolution time.
● Real-time Updates: Ensure that the dashboard provides real-time updates of data and metrics, enabling agents to stay informed about current call center activities. Use real-time data feeds or automatic refresh functionalities to keep the information up to date.
● Case and Patient Information: Display pertinent information about the active case or patient, such as contact details, case status, recent interactions, and any relevant medical or appointment information. This helps agents provide personalized and informed assistance to patients.
● Task Management: Incorporate a section for agents to manage their tasks, including assigning and tracking follow-up actions, creating reminders, and updating case statuses. This helps agents stay organized and ensures timely resolution of patient inquiries.
● Collaboration Tools: Integrate collaboration tools, such as Chatter or other communication channels, to facilitate internal communication and knowledge sharing among agents. Agents can seek assistance from subject matter experts or share insights to enhance productivity.
● Custom Reports and Dashboards: Provide access to pre-built or customization reports and dashboards that allow agents to analyze their performance over time and gain insights into trends or areas for improvement. This can help agents set goals and make data-driven decisions.
Mood media Quality Assurance Lead Salesforce
Sep. 2022 - Dec. 2023Austin, Texas, United States● Analysis and Planning: Collaborating with stakeholders and business analysts to analyze the existing Salesforce Classic implementation and understand the requirements and goals for transitioning to Lightning Experience. This includes identifying any customization or integration considerations.
● Test Environment Setup: Ensuring the setup of suitable test environments to accurately replicate the Classic and Lightning Experience environments. This may involve configuring sandbox or development environments with the necessary data and configurations.
● Functional Testing: Conducting thorough functional testing to verify that all existing functionalities and customization's from Salesforce Classic are correctly working in the Lightning Experience. ● Integration Testing: Collaborating with integration teams to verify the seamless integration of Salesforce Lightning with other systems or platforms. This includes testing data flows, API integration, and any custom integration specific to the transition.
● User Acceptance Testing (UAT): Collaborating with end-users and stakeholders to facilitate UAT activities, gathering feedback, and addressing any issues or concerns raised during the testing phase.
● Test Documentation and Reporting: Creating and maintaining test documentation, including test plans, test scripts, and test reports specific to the transition from Classic to Lightning Experience. This helps in tracking the progress, outcomes, and any identified issues throughout the testing process.
● Defect Management: Identifying, documenting, and tracking defects or issues discovered during the testing phase. Working closely with development teams to prioritize and address these issues to ensure a successful transition.
nxtEvolvesolutionsFounder and Owner
Jun. 2022Orlando, Florida, United States
Sentara HealthQA Lead
Apr. 2022 - Sep. 2022Virginia, United States● Requirements Analysis: Collaborating with stakeholders, business analysts, and subject matter experts in the healthcare industry to understand and analyze the specific requirements for agent dashboards in Salesforce. This includes understanding the functionality, user workflows, data integration, and any compliance or regulatory considerations.
● Test Planning and Design: Developing comprehensive test plans, test scenarios, and test cases specifically tailored for the agent dashboard in Salesforce. These test artifacts should cover the various functionalities of the dashboard, including enrollment workflows, data validation, integration's testing in UI , and user experience.
● Test Execution: Performing manual testing activities to validate the functionality, usability, and performance of the Salesforce agent dashboard. This includes executing test cases, verifying data accuracy, and identifying and reporting any defects or issues found during testing.
● Test Data Management: Overseeing the management and preparation of test data for the agent dashboard, including creating and maintaining test data sets that accurately represent real-world scenarios in the healthcare enrollment process.
● Defect Management: Identifying, documenting, and tracking defects throughout the testing process, working closely with development teams to prioritize and resolve issues in a timely manner.
● Test Documentation and Reporting: Creating and maintaining test documentation, including test plans, test scripts, and test reports specific to the agent dashboard in Salesforce for the healthcare enrollment process. These documents provide clear visibility into testing activities, outcomes, and any identified issues.
nxtEvolvesolutionsOwner Founder
Jan. 2022United StatesWith a distinguished career spanning 25 years Corporate business in the United States , I have gained substantial experience across both non-IT and IT sectors, establishing myself as a versatile professional in various industries. From hospitality and management to digital marketing, IT engineering, and program management in top-tier enterprises, I have honed my skills and expertise..
• My mission is clear: to ensure the seamless delivery of top-tier business solutions, guiding clients from initial implementation to successful deployment.
• Drawing from a rich background in business and commerce, complemented by in-depth knowledge of large enterprise domains including healthcare, finance, manufacturing, and utilities, coupled with advanced software proficiency, I consistently deliver outstanding results.
UniguestQuality Assurance Lead Salesforce
Dec. 2021 - Apr. 2022 Minnesota, United States● Test Planning and Design: Collaborating with business stakeholders and understanding their specific requirements in the hospitality domain. Based on these requirements, you create comprehensive test plans, test scenarios, and test cases to ensure the functionality and usability of Salesforce solutions.
● Test Execution: Performing manual testing activities, including functional testing, regression testing, integration testing, and user acceptance testing, to verify the behavior and performance of Salesforce applications in the hospitality industry. This involves executing test cases, logging defects, and providing detailed feedback to development teams.
● Defect Management: Identifying, documenting, and tracking defects discovered during manual testing. You work closely with developers, business analysts, and stakeholders to ensure timely resolution of issues and deliver high-quality Salesforce solutions for the hospitality industry.
● Test Documentation: Creating and maintaining test documentation, including test plans, test scripts, and test reports. These documents serve as references for future testing efforts and provide transparency regarding the testing process and outcomes.
● Test Strategy and Improvements: Continuously reviewing and refining the test strategy to enhance the effectiveness and efficiency of manual testing in the Salesforce hospitality environment. This may include identifying opportunities for test automation, optimizing test coverage, and implementing best practices for manual testing.
● Collaboration and Communication: Collaborating with cross-functional teams, such as developers, business analysts, project managers, and stakeholders, to ensure clear communication, alignment, and understanding of testing requirements and outcomes. You play a key role in facilitating effective communication and resolving any issues that arise during the manual testing process.
Wells FargoUser Acceptance Testing Lead/Project Coordinator
Sep. 2020 - Dec. 2021Charlotte, North Carolina, United StatesAccomplishments as a UAT Lead:
• Developed effective testing plans, business scenarios, scripts, processes, tools and reporting that encompassed both quality and assurance of the solution with full traceability back to requirements/user stories.
• Worked closely with the Program Test Manager, worked with the various projects and vendor's Project Managers to manage defect triage and severity rating assessment meetings which include relevant subject matter experts (SMEs).
• Logged and managed defects and incidents identified throughout project test phases.
• Established strong stakeholder relationships across the program and project teams, with business stakeholders, the supplier and with external subject matter experts.
• Worked closely with the Program's Test Manager and Release Coordinator to align software release composition and ensured sufficient environments are available and with other test leads to incorporate testing activities and interdependencies. Accomplishments As a Project Coordinator:
• Participated in project design meetings and proposed improvements where necessary.
• Evaluated potential problems and technical hitches and developed solutions, resulted in 90% boost in project delivery.
• Planned and managed team goals, project schedules and new information.
• Supervised projects and coordinated with team members to keep workflow on track.
• Managed project-related paperwork by ensuring all necessary materials is current, properly filed and stored.
• Directed project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails.
• Communicated with clients to identify and define project requirements, scope and objectives.
• Ensured smooth project deliveries.
South Jersey IndustriesQuality Assurance Lead
Nov. 2018 - Apr. 2020Hammonton,NJAccomplishments as a QA Lead:
• Distributed tasks between team members and achieved more efficiency of manual testing, resulted in 80% increase in efficiency.
• Managed a team of QA Testers (11 testers); provided the managerial and technical leadership of team.
• Planned and led all testing initiatives to ensure software releases meet or exceed requirements.
• Collaborated with other software engineering project leaders, including development leads, quality engineering leads and information development leads.
• Transferred project knowledge and testing experience to new vendor.
• Organized number of meetings and training sessions onsite.
• Mentored group of leads and testers.
• Capitalized on industry expertise in accomplishing the following initiatives:
- SalesForce functional testing, End to End testing and User Acceptance testing;
- Workday functional testing using UFT;
- Functional testing and end-to-end testing in Oracle utilities (CCB) customer care and billing application and integrated with multiple applications;
- Maximo Functional testing and End to End testing
- IVR, customer portal functional testing, and end-to-end testing
• Worked in Agile and Waterfall methodology for various applications.
• Wrote extensive test cases with little to zero requirement, and detailed plan through analysis of various documents and use cases.
• Managed project lifecycle in coordination with business analysts, programmers, and business users.
• Created and implemented application test cases and entrance and exit criteria based on standards for documentation, as well as requirements tractability and test matrixes.
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