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Work Background
Unit4Functional Consultant
Mar. 2024Delighted to be part of Unit4 as a Functional Consultant specializing in Travel & Expenses (T&E)! In this capacity, I work closely with clients to understand their specific requirements, analyze current T&E workflows, and devise tailored solutions to enhance efficiency and compliance. My focus spans from configuration and customization to seamless implementation and ongoing support, ensuring our clients derive maximum value from their investment. With a strong grasp of Unit4's technology stack and industry best practices, I specialize in simplifying expense reporting, automating approval workflows, and facilitating seamless integration with external systems. Additionally, I provide comprehensive training to empower users and drive adoption. Join me as we continue to innovate and refine T&E management, leveraging Unit4's advanced solutions to drive organizational success and growth. Let's connect and explore how we can elevate your T&E processes together.
HCLTechSenior Quality Analyst EMEA
Sep. 2021 - Jan. 2024Lisbon Metropolitan AreaDuring my tenure as a Senior Quality Analyst at HCL Tech, I served as a key contributor to the Exxon Mobil Project, overseeing the quality assurance processes for customer service tickets. With a meticulous approach and a keen eye for detail, I played a critical role in ensuring the delivery of exceptional service and support to Exxon Mobil's valued customers. 🔍 Key Contributions: ✨ Led quality assurance efforts for customer service tickets, including meticulous review and validation of ticket resolutions to uphold high standards of service quality.
✨ Collaborated closely with customer service teams and stakeholders to understand project requirements and ensure alignment with Exxon's service excellence standards.
✨ Developed and implemented robust quality assurance protocols and testing methodologies tailored to the unique needs of the Exxon Project, ensuring accuracy and consistency in ticket resolutions.
✨ Identified areas for process improvement and efficiency enhancement within the quality assurance function, driving continuous improvement initiatives to optimize performance and customer satisfaction.
✨ Provided detailed reports and insights to stakeholders, highlighting trends, areas of improvement, and opportunities for enhancing service delivery effectiveness. 💼 Experience: During my tenure as a Senior Quality Analyst at HCL Tech, I gained valuable experience overseeing quality assurance processes for the Exxon Project, honing my skills in customer service ticketing, quality assurance, and process optimization. 🚀 Why Connect With Me: As I embark on new opportunities, I bring with me a proven track record of ensuring service quality and customer satisfaction in a dynamic and fast-paced environment. If you're seeking a detail-oriented professional with expertise in quality assurance for customer service operations, I'd love to connect and explore potential opportunities for collaboration or networking.
Eltervåg Transport AsAdministrative Assistant
Oct. 2016 - Apr. 2019Stavanger Area, NorwayIn my role as an Administrative Assistant at Eltervåg Transport As, I played a pivotal role in consulting, advising, and implementing programs to bridge the gap between current and desired operational scenarios. With a focus on enhancing management and supervisory skills, I contributed to assessing existing situations, optimizing work performance, and fostering transparent organizational communication. Key Responsibilities & Achievements: Provided expert guidance in defining the company's mission, goals, and objectives, aligning strategies with organizational vision.
Orchestrated initiatives to bolster employee motivation and morale, ensuring a high-performance work culture.
Delivered comprehensive coaching, guidance, and training programs to empower employees and enhance skill sets.
Employed strategic consulting techniques to assess risks, develop business plans, and ensure quality assurance across operations.
Collaborated cross-functionally to negotiate contracts, analyze business data, and drive informed decision-making processes.
Facilitated international business engagements, leveraging entrepreneurship acumen and fostering teamwork dynamics.
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