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Work Background
VodafoneIT Project Manager
Sep. 2022
Tremend Software ConsultingProject Manager
Dec. 2020 - Sep. 2022Bucharest, Romania
Tremend Software ConsultingAssistant Project Manager
Mar. 2020 - Dec. 2020Bucharest, Romania
SAS IrelandCabin Crew
Feb. 2018 - Mar. 2020London, United Kingdom Take responsibility for the safety and welfare of all passengers and colleagues (advise on the development of aviation security procedures, advise on the development of emergency response plans and manage the security response action required), good knowledge of airport security; Ensure the satisfaction of all passengers by answering questions and offering them assistance maintaining a professional attitude and respect for the passengers at all times; Offer assistance to passengers in the event of an emergency and give particular attention to passengers with special needs (children, disabled, elders etc); Carry out all duties of my assigned position during flight and ensure a good CRM is conducted (check cabin before take-off to ensure compliance to safety regulations, perform equipment checks and ensure all pre-departure duties are carried out , adhere to established regulations and procedures, give the “safety” presentation in a well-prepared manner, monitor the cabin frequently for the entire duration of the flight, communicate and work alongside flight and cabin crew members and ground staff); Solve any challenges that may arise in a calm and professional manner, plan and assist in delivering service to passengers and maintain a close communication with the flight-deck; Prepare accurate reports concerning any significant issues or happenings using the following systems: Vistair SafetyNet Intelligence safety and quality management suit (the aviation safety management and reporting system and investigation solution), ViaSat Aerodocs (a document management software system that allows distributing and viewing of airline documents), GroupTalk, Airport Community and Flight Radar).
Ryanair - Europe's Favourite AirlineCabin Crew
Jun. 2014 - Feb. 2018County Dublin, Ireland Attend or conduct a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are informed of flight details, schedule, number of passengers on board including infants and if there are any passengers with special requirements; Carry out pre-flight duties, check the safety equipment and perform security checks specific to the areas of responsibilities, make sure everything is secure prior to take-off; Make passenger announcements and answer questions during the flight providing solutions to any problem. Decisions are taken by following all the procedures according to the SOP manual reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; Plan and assist in delivering service to passengers (advice passengers of any allowance restrictions in force at their destination); Manage incidents and ensure the permanent safety of all passengers and provide appropriate first aid treatment when necessary; Ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead lockers and no suspicious items on board; Complete documentation, handover reports and do a post flight briefing; I have translated and recorded the Romanian voice used now on all the Romanian flights for the pre-flight safety briefing and announcements.
Golden Tulip Hotels, Suites & ResortsFront Desk Supervisor
Mar. 2013 - Jun. 2014Cluj County, Romania Monitor the welcome and farewell experiences of an average of 100 guests a day including room allocations, reservations and billing, VIP recognition and relationship building with guests; Demonstrated ability to motivate and develop new Reception Agents, many of whom newly employed in the Golden Tulip team; Exceed expectations of guests, handle guest complaints and follow up efficient resolution of all claims registered by both, the hotel guests and collaborators (companies or agencies) to solve in a timely manner and in good condition all the incidental problems and complaints , while upholding the hotel's commitment to hospitality, having an in-depth understanding of the industry, promoting a culture of Quality and Service within an exemplary luxury hotel environment; Responsible for implementing systems, procedures and operational planning (monitor front desk and ensure all employees comply with all security procedures for visitors, assign tasks and ensure an overall culture of excellence within the Housekeeping and Front Office department, through attention to detail, hard work and dedication); Check cashiers in and out and verify banks and deposits at the end of each shift, purchase, track, and invoice office supplies all operated in Oracle Fidelio suite 8 ERP with the following integrated modules: the database clients (Customer Relationship Management – CRM), reservations, front office (front desk), cashiering, rooms management, conference and catering management, night audit.
Seven Hotel Front Desk Supervisor
May. 2012 - Mar. 2013Cluj County, Romania Facilitate the day to day operations through effective communication and direction with Housekeeping and Rooms. This included, personalized guests check in and check out of their rooms and process customer cash and credit payments according to established policies and procedures, handling large monetary transactions whilst maintaining a holistic overview of the entire hotel operations; Operate all aspects of Front Office computer system (using Oracle Fidelio suite 8 ERP with the following integrated modules: the database clients (Customer Relationship Management – CRM), reservations, front office (front desk), cashiering, rooms management, conference and catering management, night audit), report generation and analysis, and simple configuration changes, maintain an up to date record of room vacancies, reservations and assignments and ensure logging and delivery of all messages packages, and mail in a timely and professional manner, handle phones and hotel guests reservations, held values; Register guests arriving at the hotel and assign them rooms depending on guest preference and room availability and promote them offered services including the hotel’s loyalty program, maintain the full guest experience including enquiries prior to arrival, all interactions during the guest’s stay and any follow up needed after the guest’s departure.
Dacia Publishing HouseArea Sales Manager
Jul. 2010 - May. 2012Cluj County, Romania Plan and implement sales, marketing and product development programs, both short and long range, targeted toward existing and new markets, provide information by collecting, analyzing, and summarizing data and trends, report on activities towards targets to the company directors; Meet marketing and sales financial objectives by forecasting requirement, schedule expenditures, initiate corrective actions, day to day management of the sales team ensuring they are on track with their performance, assist with vendor inquiries and contracts transactions; Arrange for the company to attend relevant industry events and conferences (book presentations, launchings, annual events and sponsorship programs), liaise with authors and teaming up with other professionals; Manage in an elaborated Excel document the warehouse inventory and forecast next prints and publications; Assist with ensuring that day-to-day operations with the accounts payable and account receivable and the cashbook are up to date (income and expenses), exposure to journal entries and accounting software for around 1 year while the employee responsible for this job was on maternity leave; Organize projects and manage publications by planning different stages of a campaign including that publications are printed on time.
VodafoneOutbound Sales Specialist
Aug. 2009 - Jul. 2010Cluj County, Romania Work in a high performing team, focused on delivering the strategic goals of Vodafone Enterprise Business and ensure that all customers consistently receive the highest levels of service, bringing knowledge of solution selling to enable our customers to keep pace with digital disruption through Vodafone easy to use technology; As sales specialists we ensured that Vodafone business customers, their people, their places and their assets are always confidently connected - wherever they are in the world and use product knowledge, whether it’s, Internet, Carrier Services, Fixed or mobile Communications, to showcase the solutions that the company can offer dealing with complex customer queries/sales related issues; Contact potential or existing customers to inform them about a product or service using scripts, answer questions about products or the company, ask questions to understand customer requirements and close sales, build relationships with customers on a day to day basis; Work collaboratively with colleagues in local markets and Global Enterprise and successfully demonstrate to key decision makers how Vodafone differentiates itself from its competitors by driving revenues/margin and acquiring new business through Vodafone Way of Selling and industry and product expertise; Handle high volume of calls and emails on daily basis involving sales and organise lead follow up with requested call backs; Take and process sales orders in an accurate manner, update customers about new offers and up-sell extra products; Direct prospects to the field sales team when needed; Handle grievances in order to preserve the company’s reputation; Go the “extra mile” to meet sales quota and facilitate future sales; Enter and update customer information, keep records of calls and sales and note useful information in the BMC Remedy database.
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