Aug. 2017 - Jan. 2018Valencia en omgeving, Spanje · On-site
SELLBYTEL Group SpainInside Sales Specialist Apple Online
Aug. 2015 - Jun. 2017Valencia, SpanjeI worked on the Apple Online Store project with Sellbytel. Handling incoming calls and emails and advising customers with the best solution on Apple products. I was double skilled so when there was a work overflow in Aftersales, I stepped in. Aftersales meant for example setting up returns/replacements, dealing with complaints and answering all the questions that might surge after buying a product online or by phone with the Apple Online Store. Contract ended because the project ended.
The Phone House Telecom GmbHStore Manager
Jun. 2006 - Dec. 2013Haarlem en omgeving, Nederland- Responsible for the day to day life in the store, POS, stock and incoming cash
- Coaching team to reach set targets
- Recruiting and forming new team members
- Coaching, instructing, motivating, evaluating team members
- Reporting to Areamanager
- Advising customers on new mobile phone, contract and accessories, internet provider, laptops
The Phone House Telecom GmbHSales Associate
Feb. 2006 - Jun. 2006Haarlem en omgeving, Nederland- Advising customers new mobile phone, contract and accessories - Taking payments
Hotel DamrakReceptionist
Sep. 2005 - Jan. 2006Amsterdam en omgeving, Nederland- Welcome and check in guests
- Make reservations by phone or email
- Updating prices on booking websites, depending on availability
- Supervising Housekeeping
Golden TulipF&B
Feb. 2005 - Sep. 2005Haarlem en omgeving, Nederland- Preparing restaurant for breakfast/lunch/dinner
- Taking payments
- Serving drinks/food at the bar/restaurant
V&DSales Associate
Jul. 2003 - Sep. 2003Haarlem en omgeving, NederlandSales employee School Campus
- Advising and helping customers
- Refilling missing stock
- Taking payments
t for telecomAssistent Storemanager
Feb. 2003 - Feb. 2005Haarlem en omgeving, NederlandSales and manager assistent
- Advising customers new mobile phone, contract and accessories
- Closing sales - Responsible for the store when manager was not present
Van der Valk Hotel HaarlemReceptionist
Jun. 2002 - Oct. 2002Receptionist (Internship)
- Check ins/outs, taking payments
- Making reservations over phone/email
- Point of contact for people visiting the hotel/restaurant
McDonald'sFast food Associate
Oct. 2000 - Jul. 2003Haarlem en omgeving, NederlandFastfood employee, last year Head Cashier - Preparing customers orders
- Point of contact for complaints
- Managing cashier staff
Intch is a Professional Networking App for the Future of Work