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Work Background
MDCanHelpClient Success Manager
Feb. 2026Boston, Massachusetts, United States
Tech Pro MarketingMarketing Accounts Manager
Apr. 2025 - Nov. 2025• Client Onboarding: Work with our Onboarding Lead to guide new clients through a smooth onboarding process, including training and system setup. • Client Support: Respond to client questions and concerns promptly (ASAP or within 24 hours during workweek). Maintain ongoing communication and collaborate with internal teams and your pod to resolve issues and promote best practices. • Client Retention: Prioritizing client communication, monthly meetings, monthly reviews, celebrating wins and coordinating thoughtful recognition efforts to build loyalty. • Monthly Reporting: Send scheduled, curated campaign reports that highlight results, celebrate wins and support retention goals. • Retention Strategy: Contribute ideas to enhance our client retention efforts and assist with deployment and performance tracking of new initiatives. • Client Experience Audits: Periodically audit client-facing systems to ensure a high-quality experience and identify improvement opportunities. • Account Growth: Identify upsell opportunities and nurture clients into brand advocates to increase referrals and retention. • Performance Consulting: Collaborate with Account Strategist to advise clients on improving their ROI through strategic use of our services. • Project Management: Use ClickUp, Email, MSP Sites and analytics tools to track client communication, manage timelines, and document activities consistently.
ARDE Kids - San Antonio, TexasDirector of Partnerships
Jan. 2025 - Sep. 2025Dallas, Texas, United StatesSales and marketing, recruiting, customer success, fulfilment and staff management.
Quay 1 International RealtyReal Estate Agent
Jan. 2022 - Apr. 2024
Velile Tinto And AssociatesForeclosure Litigation Associate
Mar. 2021 - Dec. 2021
Richter & Weber Inc.Accounting Clerk
Aug. 2017 - Dec. 2017
Tyson Properties South AfricaReal Estate Agent
- Feb. 2025
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