DigiterraSenior Business Analyst and Product Owner
Oct. 2017 - Dec. 2018Johannesburg Area, South AfricaProduct Owner
• As the product owner, provide requirements and drive the implementation thereof, prioritisation of feature delivery. Acting as a subject matter expert for key customer journeys as well as awareness of best in class services. Develops deep understanding of customer needs/insights for the development of, products and service. Develop and test proof of concept products and services to enhance the customer experience. Identify and implement solutions that will streamline business processes, with an emphasis on usability and improve customer experience. Develop strategies and business cases around new products. Manage identified risks and ensure adherence to policies, and regulatory and statutory requirements. Drive continuous improvement programmes for user experience and products and services. Develops the relevant business cases to support market deployments or extensions of capabilities. Drive innovation in product and service delivery by managing the allocation of resources and the prioritization of initiatives.
Senior BA
Pre- Analysis, Planning, Monitoring and Information Elicitation, Documentation and Business Rules Management, UAT, Testing, using agile methodology.