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1037Applied by 54
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Network Power<100 people
Roles
✔️100%
IT
📝100%
Influencer or Blogger
🧨100%
Consulting
Geos
🇷🇸100%
Serbia
Work Background
IT INNOVATIONSIT Support Specialist
Sep. 2023 - Mar. 2024• Supported the implementation of network and file transfer infrastructure projects, coordinating efforts between cross-functional teams.
• Assisted in the development of project schedules, resource allocation plans, and risk management strategies.
• Monitored project progress and provided regular updates to senior management and stakeholders.
• Facilitated communication between technical and non-technical teams, ensuring project requirements were clearly understood and met.
• Conducted project post-mortems to identify areas for improvement and implement lessons learned in future projects. Key Achievements: • Played a key role in the successful deployment, enhancing system performance and reliability.
• Reduced project delivery time through process improvements and effective team coordination.
Virtua HealthProject Manager/ IT Support Specialist
Mar. 2023• Coordinated a multi-year client modernization program, aligning efforts between client, application, infrastructure, and business teams.
• Developed and managed project plans, Gantt charts, and milestone lists to track project progress and ensure alignment with strategic goals.
• Managed project risks and issues, implementing mitigation strategies to minimize impact on project timelines and deliverables.
• Led status meetings with stakeholders, providing clear and concise updates on project progress, risks, and issues.
• Ensured adherence to project timelines and budgets, driving continuous improvement in project delivery processes.
• Utilized MS PowerPoint, Excel, and Word for creating project documentation, presentations, and status reports. Key Achievements: • Successfully delivered migration/ deployment project ahead of schedule and under budget.
• Improved project reporting processes, reducing time spent on status updates through the implementation of automated tools.
MicrosoftCloud Support Engineer
Mar. 2022 - Sep. 2023Bellevue, Washington, United States• Discussed with clients to find solutions for technology-related issues.
• Troubleshot technology issues and provided Windows hardware and software support.
• Managed Microsoft 365 environment and Exchange Online.
• Manage and provide support to global cloud users.
• Serve as the Technical SME for enterprise-wide systems, ensuring the availability and performance of critical applications.
• Implement and support products and services with significant Commonwealth and federal oversight.
• Provide direct technical expertise to Executive applications related to national security.
• Design and deliver support for industry-specific applications requiring integration with statewide systems.
• Collaborate with Technical Architecture Specialists, System Specialists, and vendors to enhance product usage and manage migrations.
• Lead product design reviews and ensure compliance with quality standards and functional requirements.
• Monitor server hardware updates/upgrades using tools such as SCCM and SCOM.
• Provided feedback on user problems to IT solutions architects.
• Assisted users in restoring lost data.
• Stayed updated on emerging software solutions.
VDartCustomer Support Tech/Desktop Support
Mar. 2021 - Mar. 2022Assisted with server installations and upgrades.
- Resolved hardware and software issues for Dell laptops and desktop PCs.
- Maintained routers and switches, including updating IOS versions.
- Helped with conference room setup and configuration.
- Provided excellent customer service and support for account-related issues.
- Configured and activated IP phones and managed mobile phones.
Strategic Staffing SolutionsDesktop Support Specialist
Jun. 2020 - May. 2022• Installing, diagnosing, repairing, maintaining and updating all hardware and equipment (including but not limited to PC, Laptop, Printers and Scanners) to ensure optimal workstation performance.
• Support Moves, Adds and Changes related to office or warehouse environment.
• Ensure high quality and timely support to customers per the severity of the issue and the contractual SLA.
• Maintain PCs, printers and servers minimizing downtime, troubleshoot hardware, software and LAN issues.
• Manage various types of medium-to-complex project initiatives, upgrades and maintenance activities.
• Determine the most effective repair to minimize customer downtime.
• Configuration of IP Phones on user desk. Mobile phones management
• Configuration, Activation/Deactivation, Registration, Termination of VMWare Boxer app.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
• Ability to transform technical IT language into terms everyone understands.
• Able to work independently and part of a team and drive results with minimal supervision.
Cricket WirelessDesktop Support Specialist
May. 2015 - Apr. 2020Philadelphia, Pennsylvania, United States• Constantly improve the desktop environment, ensure that new computers imaging is properly done and optimized.
• Working with support organization management team to align team objectives and standards.
• Installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment (including but not limited to PC, laptop, Printers and scanners) to ensure optimal workstation performance.
• Troubleshoot problem areas (in person, over the phone or via remote access) in a timely and accurate fashion and provide high end-user assistance.
• Taking ownership on all the issue through to resolution on all appropriate request.
• Experience with troubleshooting Mac OS and Windows 7 & 10 and office 365.
• Maintain good and clear communication and documentation skill.
• Working with active directory and do backups for all the computers.
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