Shihab Uddin - Network Engineer, Gulf Air

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Work Background

Gulf AirNetwork Engineer

Dec. 2016Muharraq Area, Bahrain1. Responsible for all networking projects in Gulf Air as a team leader 2. Troubleshooting any incident, resolve it and perform the root cause analysis as well as document it for future reference 3. Monitor and health check of Gulf Air networking devices 4. Documentation of any changes in Gulf air network by updating the support documents and diagram. 5. Assist management in terms of procurement, tender evaluation, preparing business cases, RFP RFTetc. 6. Mitigate any security vulnerabilities, along with updated security notification, OEM and vendor 7. Responsible for security, network access controls in Gulf Air for PCI-DSS compliance.

iWorld ConnectNetwork Engineer

May. 2012 - Dec. 2016BahrainTechnical duties and Responsibilities • Responsible for level 2 technical support & presales support for Networking products • Manage and monitor all the AMC customers regarding Large enterprise, government and SMB • Lead the technical team for any networking projects and provide level two support to field engineers • Track new trends in the market, adopt new technologies and develop any new technology solutions • Conduct POCs for existing or emerging technologies and support sales team to promote them • Develop new solutions for enterprises by integrating Apple & Networking technology • Defend proposals & solutions in competitive situations • Carry out discussions with customers to understand the business scope & generate new requirements

Flora LimitedSystems Engineer

Jan. 2009 - May. 2012Dhaka, Bangladesh• Provide onsite support, solution and consult different issues related to Network infrastructure, Security and Voice over IP for Flora Limited clients. Also design large scale networks for enterprise customers. • Provide day-to-day support for internal network/WAN infrastructure, connectivity requirements and troubleshooting connectivity issues for Flora Limited network • Provide onsite support, configuration and guidelines for Flora Limited Customers in order to mitigate security vulnerabilities on network devices by hardening them, upgrading the firmware, using Access control list for allowing legitimate traffic, fine tune intrusion prevention system filters, URL filtering, application visibility and control using next generation firewall and UTM. • Network Impacts Studies for Flora Limited clients, analysis of impact on network routing and security due to introduction of new services, releases, expansions or re-configurations of network, routing and security. • Network planning, deployment, manage and monitor network of Flora Limited and also manage an IT support team. • Technical documentation low level design, high level design; for preparing post-implementation documents of Network’s and system/server physical connectivity, data flow, rack

Mango Teleservicesinstructor

Jan. 2008

American International University- BangladeshCNAP instructor.

Aug. 2006 - Dec. 2008Responsibilities •As an authorized Instructor of CISCO networking academy conduct regular CCNA classes •Monitoring the AIUB network infrastructure and troubleshooting problems as deemed necessary •Structure cabling (UTP, Optical Fiber), configuring CISCO routers and switches, installing and configuring wireless access points. •Provide comprehensive reports stating the current status of the network infrastructure and suggest ways and means to meet the growing needs of the organization. •Installing and configuring different servers using LINUX OS and monitoring them as well. Achievements •Designed the structured cabling infrastructure connecting 5 campuses of AIUB using Panduit® products •Configured CISCO routers, Layer 2/3 switches at the core network operation •Designed and implemented VLANs throughout the university LAN using CISCO Catalyst switches •Performed site survey, designed wireless LAN solutions using CISCO, LinkSys wireless routers and access points.

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